Michelle Lane

Agile Delivery and Quality Leader with 20+ years' experience delivering complex technology solutions across financial services and defence sectors. Proven track record leading high-performing teams, coaching Agile delivery practices, driving quality strategy and improving delivery outcomes. Experienced in Scrum Master, Test Management and Quality Leadership roles, with strengths in stakeholder engagement, continuous improvement, risk management and building collaborative, empowered teams.

Recognised for creating cultures of accountability, quality ownership and learning while enabling predictable, customer-focused delivery.

Career Break / Adoption Leave (2023-06 – Present)

Full-time parental leave following the adoption of three siblings.

• During this period, maintained involvement in leadership, governance and community activities, including serving as Treasurer and Trustee for The Burgh Out of School Club

Test Manager at Computershare Technology Services (2016-04 – 2023-06)

• Built and led a team of up to 25 Test Analysts while uplifting offshore capability and consistency
• Guided scrum teams with quality strategies; strengthened quality gates, embedded early-testing and whole-team quality ownership across multiple teams, reducing defect injection and improving delivery outcomes.
• Established a Test Community to drive collaboration and continuous improvement. Facilitating and running training sessions, round tables and test team retrospectives.
• Chaired defect board to drive prioritisation, reporting and resolution.
• Led on root cause analysis; supporting RCA discussions, tracking actions and communicating trends
• Led regression test automation, increasing release cadence from monthly to weekly
• Reported status and risks in leadership forums, influencing delivery and release decisions
• Collaborated with recruitment team to refresh job adverts and interviews to help attract and retain candidates
• Refreshed role profiles and career pathways to support long-term capability growth.
• Led on department stakeholder survey including results analysis and followup actions
• Ensured department wide operational stability during COVID-19 remote-working transition.
• Excellent 360 feedback from team and near zero team attrition

Scrum Master at Computershare Technology Services (2015-03 – 2016-04)

• Led a new scrum team; guiding, coaching and supporting the team through inception to project completion
• Facilitated agile ceremonies, resolved delivery impediments, and improved team velocity through continuous improvement practices.
• Strengthened stakeholder visibility through burn-ups, road maps, reviews, reporting and metrics.
• Coached team, Product Owner and stakeholders in Agile practises including early and regular feedback, collaboration, self organisation and shared accountability for quality
• Partnered with product team and business sponsors to refine scope and priorities
• Team recognised with “Outstanding Contribution” (FY15/16)

Senior Agile Test Analyst at Computershare Technology Services (2014-04 – 2015-03)

• Testing of Employee Online web platform and associated COBOL back-end system.
• Strengthened delivery quality by improving user story readiness and collaborative issue resolution.
• Drove UX improvements by leading a usability study that resulted in formation of a new scrum team.

Senior Test Analyst at eDevelopment Brightside Group (2012 – 2014)

• Tested the eCar web platform within an agile scrum team, partnering with Product Owners to refine requirements and secure sign-off.
• Selected by the Architecture Team to contribute UML modelling for end-to-end business processes.

Senior Software Engineer at BAE Systems UK (2010 – 2012)

• Developed automated test scripts for the F-35 Prognostics Health Management system and delivered unit/system testing for the Victoria Line Distance to Go Radio system’s Geographical Data Simulator.

Test Engineer at BAE Systems Australia (2007 – 2010)

• Led acceptance testing for the Wedgetail OMS communication subsystem.
• Facilitated formal Full Mission Crew test execution with Boeing and RAAF personnel and was selected to join the Boeing customer team for project handover.

Software Engineer at BAE Systems UK (2000 – 2007)

• Built a strong technical foundation through software engineering and testing across defence programs.

BSc (Hons) in Computer Science – University of Wales, Swansea A Levels in Maths, Computer Science, Physics, French

GCSEs in 11 including English, Maths and Science