Nick Wong

Experienced Agile Delivery Lead and Project Manager with over 8 years experience coaching and empowering cross functional teams to deliver high quality digital products and technology solutions.

Proven track record of leading teams through full development lifecycles, implementing governance frameworks and applying methodologies to achieve core objectives that are outcome focused within time and budgetary constraints.

Experienced working with distributed teams across the US and Europe, facilitating seamless remote collaboration across time zones.

Well versed in running multiple workstreams, mitigating risks, removing impediments and acting as a go-to person between technical and business stakeholders up to senior levels to achieve results.

Delivery Lead at Legend (2018-11 – Present)

Directing squads through digital product migration and implementation, delivering outcome-focused results aligned to company goals across cross-functional teams.

• Directed squads through migration of CardsChat Poker forum from vBulletin to XenForo, delivered a 28% increase in traffic, improved Trustpilot ratings to 4.9/5 within the first month post launch improving customer journey and experience.
• Launched a suite of digital products including Poker calculators and Casino site finders and drove a 17% increase in user engagement within the first 2 months of release, improving measurable customer outcomes from day one.
• Orchestrated the migration of legacy systems to the Contentful CMS, reducing content build time by 40% and achieving significant first month uplifts in visits (89%), engagement (51%) and conversions (78%).
• Executing the implementation, launch and deployment of digital products and technology solutions to meet stakeholder requirements.
• Coaching and empowering cross-functional squads (Engineering, Design, SEO, Content and QA) to deliver outcome-focused results aligned to company goals.
• Facilitating Agile ceremonies including Stand-ups, Reviews, Refinement and Retrospectives as well as seasonal and PI planning events to prioritise activities, resolve issues and ensure management in line with defined frameworks.
• Taking ownership of delivery governance frameworks and execution, defining scope, milestones, dependencies and risks tracking for visibility and documenting within RAID logs.
• Coordinating resource management and ensuring appropriate planning, resourcing and reporting structures are in place.
• Implementing Agile frameworks and metric tracking systems to optimise team velocity, throughput and cycle times.
• Owning and deploying a capacity planning tool, utilising T-Shirt sizing for seasonal planning and story pointing for sprint planning for better accurate project estimations.
• Creating environments that foster psychological safe, open collaboration within squads, promoting transparency, autonomy and team empowerment to achieve all core objectives.

Project Manager at Colossus Bets (2017-10 – 2018-11)

Leading organisation-wide digital transformation and cross-functional teams to deliver high quality digital products with focus on continuous improvement and stakeholder engagement.

• Led organisation-wide digital transformation from Waterfall to the Scrum methodology, completing the transition within 4 months whilst embedding Agile best practices across teams.
• Designed, streamlined and implemented a comprehensive testing framework which incorporated regression and smoke testing across all platforms, resulting in a 43% reduction in defects.
• Successfully delivered the Sports Syndicate Leaderboard feature end-to-end, driving a 21% increase in user engagement within the first month of customer launch.
• Drove continuous improvement initiatives across delivery processes, tooling and multidisciplinary team collaboration which improved velocity, cycletimes, quality and stakeholder confidence.
• Led and governed cross-functional front end and back end development squads, facilitating all Agile ceremonies to ensure consistent and predictable delivery.
• Translated high level product roadmaps and business objectives into clearly defined, actionable squad deliverables, maintaining alignment between product vision, technical execution and commercial priorities.
• Acted as the primary point of coordination between squads, product, technology and business stakeholders.
• Built and maintained strong strategic partnerships with key clients including Betfair and Mr Green overseeing contract negotiations and managing delivery commitments throughout SDLC.

Project Manager at Usablenet (2014-11 – 2017-09)

Leading delivery of mobile web applications and native iOS apps, managing project delivery plans, scope definition and stakeholder relationships.

• Led the delivery of mobile web applications and native iOS apps in line with client requirements.
• Collaborated with Sales and Technology teams during the pre-sales phase to define technical requirements and scope user needs in order to provide effective client solutions.
• Created all project delivery plans, RAID logs, forecasts, scope definition and budget controls.
• Ensured all tactical delivery issues were addressed swiftly, taking accountability for identifying, managing and mitigating risks, dependencies and issues across all project lifecycle phases.
• Developed and aligned relationships with diverse stakeholders at all levels to achieve commercial and technical aims.

Events Project Manager at Crystal Interactive (2013-11 – 2014-10)

Mobile Delivery Manager at Daily Mirror (2011-01 – 2013-10)

Mobile Games Producer at EA Mobile (2005-10 – 2010-11)

Mobile Games QA Lead and Producer at THQ (2002-03 – 2005-09)

BSc (Hons) in Business Information Technology – London South Bank University