Housing Officer
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I have a NVQ business administration, BTEC level 3 in Health and Social care and a degree in Youth and Community Development with a JNC Professional Qualification, with employment experience in residential children's homes, in drug and alcohol support, housing and the criminal justice system. I have worked in SEN schools and have previously worked as a Senior Youth Worker in charge of SEND, housing support, domestic violence. I also have management skills which are transferable, I have always worked face to face with customers and enjoy the camaraderie this brings, I am able to manage conflict and find resolutions in many areas being clear and concise when needed.
I am compassionate and empathic and able to meet the needs of those I work with. I have experience in the aviation industry, Amadeus, Sabre, and operating systems for the airlines also, I have previously ran operating cleaning services and able to manage a workforce in all areas, I also worked in customer service in the train station, I looking to seek something of a new experience or challenge in a customer facing role.
Housing Officer - Myshon - Brighton
(2026-09)
Working with tenants to support their tenancies, offering wrap around support such as Benefits, Employment, Health, Drug and Alcohol support, and attending appointments as an advocate, maintaining safety within the homes, property inspections, letting rooms, reporting any repairs needed and voiding rooms when the tenants leave.
Carer - My son - Brighton, East Sussex
(2003-02)
I have been a carer to my son who has complex needs since he has been born, he has many disabilities and is now able to manage on his own with my distant help and am now able to return to work.
Team Leader - Supercare - Eastbourne
(2026-01 - 2026-08)
Running a team of adults supporting young people within the home, running the home making sure safeguarding is delivered with each young person, supporting care plans, PBS support plans are delivered and assessing risk each and every minute to keep everyone safe whilst on shift. Health and safety is key when managing adults and young people and making sure this is implemented whilst on shift
Passenger Service Agent - Red Handling UK - Horley
(2024-11 - 2024-12)
Checking in passengers on to flights to various destinations, ensuring all correct documentation is in order to fly, experience in operating systems such as Altea, iport, go now, bubble black screen. Boarding flights also, Ensuring passengers have the best experience from beginning to end and making this journey as smooth as possible for them so they can enjoy their flights without any hassle. Helping passengers navigate through the airport, helping passengers use the check in machines and bag drop guiding them through the process, general admin duties.
Passenger Service Agent - Menzies Aviation - Horley
(2024-05 - 2024-10)
Checking passengers on to the aircraft, using different systems, Amadeus, Altea, baggage check in checking weights, visa checks and customer service, solving problems that arise and making the passenger experience above and beyond.
Operational Cleaning Manager - Sharphaus Property Ltd - Brighton
(2023-01 - 2023-05)
Operations Manager overseeing 32 properties within Brighton city, tenants and air bnb serviced cleans, attention to detail, strip and make beds (Hotel style), clean whole apartment making sure all finger marks are removed within, dusting, wiping, Hoover, mopping, shining silver, after cleans replenishing all stocks and equipment for daily use, ordering stock, preparing solutions, general meetings, sourcing new work and initiating contracts, tenant viewings, liaising with landlords and management agencies, IT including invoices, spreadsheets, databases, emails, letters, paying employees.
various social care roles - Pier2Pier Care - Brighton
(2022-11 - 2022-12)
Supporting 82 residents in supported accommodation with mental health issues and drug addiction, typical day involves making appointments for health, probation, benefits advice, emotional support and guidance through many traumas they still suffer from using therapeutic skills, general admin duties and much more, creating support plans alongside a risk assessment enables them to be able to live as independently as possible creating a non conflict lifestyle.
Navigator - Brighter Futures / Housing First - Coventry
(2021-07 - 2022-03)
Supporting vulnerable, homeless customers, enabling them with support to maintain a tenancy, managing appointments with drug and alcohol services, Mental Health, healthcare, financial assistance and much more. Creating support plans alongside existing risk assessments, to enable the customer to be able to live as independently as possible, creating a non conflict, calmer lifestyle. All customers are supported on a 2 yearly basis some in long term tenancies and some moved on when ready to be independent from supported tenancies
DPD Delivery Driver - Contracted out - Leicester
(2020-03 - 2020-07)
Delivering parcels to customers doors using hand held scanner and making sure all deliveries are safely delivered, parcel sorting and loading, general duties
Senior Residential Care Worker - Social care recruitment - Leicester
(2019-08 - 2020-02)
Making sure the homes run efficiently, managing staff and rotas, ensuring care plans are up to date,risk assessments on a weekly basis, liaising with other agencies, families and carers, attending LAC and PEP meetings and formulating plans around this for the young people
Team Leader/Supervisor - Witherslack Group - Rugby - Rugby
(2019-05 - 2019-08)
Running and planning shifts for the young people, ensuring all paperwork and monies are up to date beginning and end of shifts, completing risk assessments and care plans and updating where possible or needed. Supporting young people and promoting their well beings emotionally, physically, mentally and financially. administering medication and completing all audit paperwork keeping all up to date. Completing daily paperwork for the young people and staff and updating all reward charts showing progress for the young person.
Supervising staff and completing supervisions with staff and showing a continued support for all. Attending LAC, PEP and other meetings involving multi disciplinary teams, formulating all plans needed.
Various agencies Social Care & Education - Various agencies Social Care & Education - Leicester
(2018-11 - 2019-05)
Working in residential homes and special needs school, with challenging behaviours and complex needs young people, helping them manage their daily lives and supporting them to self regulate emotions. when working in these environments my tasks include supporting the young people on contacts and written reports, going on activities supporting challenging behaviours, cooking, cleaning and any other obs needed within the home.
Youth Worker - Mixed foundations - Nottingham
(2018-09 - 2018-09)
Working with young people leaving care, 16-18 promoting independence, mentoring, therapeutic work, independent living skills, employment training and education support.
Deputy - Platform Up Ltd - Leicester
(2018-02 - 2018-07)
Supported Accommodation for Young People leaving care 16-18,Making sure the homes run efficiently, managing staff and rotas, ensuring care plans are up to date,risk assessments on a weekly basis, liaising with other agencies, families and carers, attending LAC and PEP meetings and formulating plans around this for the young people
Carer Support Worker - Salus Dementia Care LTD - Market Bosworth
(2017-10 - 2018-02)
To deliver community based care in private homes, promoting independence, dignity and person centered care, manual handling using ceiling and manual hoists, personal care, domicilary duties, general support and social duties, working with elderly and disabled clients in their own homes.
Senior Youth Worker - Leicester City Council - Leicester
(2015-06 - 2016-07)
Charge of SEN. My duties include supporting and advocating for the young people, promoting independence and empowering social skills, targeted work with the young people around healthy eating, personal hygiene and independent living skills, enhancing their well beings and supporting this with plans to help the young people move forward. Targeted work is on a 1-1 basis and covers many issues.
I have developed many relationships based on trust and enhanced the live of all the young people I work with, empowering them to make positive choices
Carer - Private
(2014-10 - 2014-11)
Nursed my father through secondary cancer, personal care, emotional social physical guidance and support, general care. Father has now passed away
Carer - Empathy Nursing - Leicestershire
(2014-01 - 2014-09)
Supporting daily needs of service users, personal care, supporting families of service users, promoting independence, choice and maintaining dignity at all times
Behaviour intervention, Management - Ellesmere Specialist Sports College
(2010-12 - 2011-07)
Supporting pupils in classroom setting with complex needs, (EBD) Emotional, behaviour disorder, (ASD) Autism spectrum disorder. Behaviour intervention, Management skills in financial planning, funding and evaluation. Managing projects and keeping records for staff.
Hostel Worker - Park Lodge Supported Housing Sessional Worker
(2010-12 - 2010-12)
Supporting residents in daily needs and help with maintaining relationships, accommodation, helping with substance misuse and alcohol addictions, general office duties including report taken keeping daily logs of the residents and keeping records up to date.
Acting Governor - Holy Cross Catholic Primary School
(2009-01 - 2009-12)
Budget discussions, understanding how subjects are taught to the children, policies and procedures within the school, Governor training and development, promoting community cohesion
Appropriate Adult - Youth Offending Team - Leicester
(2005-01 - 2007-12)
Supporting young people and their rights whilst in interview with police, attending different courses such as, safe guarding children and young people, drug awareness training
Residential Social Worker - Residential Children's Homes - Leicester
(2004-01 - 2006-07)
Duties included, day to day running of the home, supporting young people in activities, implementing care plans, advocating on young person's behalf with, empowering them to make positive choices
Passenger Services Agent - Gatwick Airport
(2002-01 - 2003-12)
checking customers onto flights, passport checks and ticket enquiries, security checks, general office duties
Customer Service Advisor - British Gas - Leicester
(1997-01 - 1999-12)
Inbound calls taking meter readings from customers, pre payment meter enquiries, and general office duties
Telesales - Window Company
(1995-01 - 1997-12)
to customers, promoting new business, general office duties
Customer Service Advisor - British Gas - Leicester
(1993-01 - 1995-12)
Inbound calls taking meter readings, helping customers with enquiries on bills, general office duties
Receptionist - Holiday Inn - Leicester
(1992-01 - 1992-12)
Welcoming guests to the hotel, taking reservations and booking rooms on arrival and adhoc, managing all bookings, checking all rooms are ready working closely with room attendants, managing cash and transactions and up selling whatever products needed for that month, general customer service with all guests
Reservations Agent - Travel force - Leicester, Leicestershire
(1991-01 - 1992-12)
Booking tickets for passengers mostly traveling to Australia and Asian destinations, using Amadeus and Sabre for booking airlines and accommodation for stop overs etc.. dealing with customer enquiries, ticketing, general office duties
Bachelor's degree - Youth and community development with a JNC professional qualifications - De Montfort University (2008-09 - 2011-06)
National Diploma - Health and Social Care - Leicester College (2006-09 - 2008-06)
Certificate - Counselling - Vaughan College, Leicester University (2006-01 - 2008-12)
