Michelle Tinsley

Detail-oriented professional with extensive experience in business management and customer service. Supports administrative functions in fast-paced environments, ensuring accurate record-keeping and confidentiality. Communicates effectively and prioritises tasks to enhance operational efficiency, both independently and collaboratively.

Business Owner at Lily Francis Bridal (2021-12 – 2026-07)

Owned and managed a bridal boutique, overseeing all aspects of day-to-day business operations while delivering a highly personalised, luxury customer experience. Managed sales, client consultations, supplier relationships, stock management, appointments, financial administration, marketing, and overall business growth.

• Managed the full day-to-day operation of the bridal boutique, ensuring high standards of service, presentation and professionalism.
• Coordinated the complete customer journey from initial enquiry and appointment booking through to fitting, alterations, collection and after-sales support, ensuring seamless transitions through effective communication.
• Developed strong client relationships through exceptional communication, empathy, attention to detail and personalised service, evident in over 200 5* Google reviews.
• Oversaw sales targets, pricing, invoicing, payments, cash handling and financial administration using Xero, ensuring accurate financial tracking.
• Built and maintained relationships with designers, suppliers, seamstresses and other external partners.
• Developed and executed marketing activities across social media and promotional channels, enhancing brand visibility and attracting new customers.
• Maintained accurate business records and ensured compliance with relevant retail, health and safety and business requirements.
• Identified opportunities to improve customer experience, increase sales and develop the business.

Business Systems Support Analyst at Wyboston Lakes Resort (2015-03 – 2022-11)

• Providing first line support for inhouse systems to operators across the business, including point of sale systems, booking systems, chip and pin systems, interfaces and associated hardware.
• Assisting with roll out of new systems and upgrading existing systems.
• Delivered strong user training sessions with system operators on new system enhancements and developments.
• Producing concise user documentation to support training and users.
• Preparing and maintaining new and existing hardware for operation in the point-of-sale environments.

Front of House Manager at Holiday Inn (2013-08 – 2015-03)

• Ensured customer care and expectations were met by proactively managing and resolving service issues.
• Carry out Duty Management shifts, guaranteeing the smooth operation of the business and the safety of staff and guests.
• Built and managed a team of ten members, completing the recruitment process, including interviews, training programme, and probation reviews.
• Promoted team development to enhance skills and collaboration among members by initiating additional training courses and cross-department training and work experience.
• Provided annual appraisals for all team members.
• Produced daily and monthly reports for General Manager, providing insights on operations and performance.
• Maintained up-to-date knowledge of hotel rates and sales, amending daily rates based on market trends.

Higher National Diploma in Hospitality Management – University of Huddersfield (2012)

A-Levels in Accounting, Business Studies and Travel & Tourism – City of Ely College (2007)

GCSEs in 12 (A*-C) including maths, English language, English literature, biology, chemistry, physics, French and information & communication technology – Ramsey Abbey School (2005)