Michelle Wright

I am very passionate in everything that I put my mind to and always give 100% into all that I do. From my experience in previous job roles, I have developed a multitude of skills to include but not limited to, helping others, interacting with people, good communication skills, I have the ability to relate to people from various professions and clients. I am a very organised individual with great life and interpersonal skills.

I am independent and therefore appreciate the clients desire to retain theirs. I have a natural kind and caring nature and will do what I can to make a difference. I am able to relate well to people requiring help and direction.

I consider myself to be self-motivated, organised, trustworthy, hardworking and enthusiastic. I am mentally and physically fit.

Care Worker – Specialist Carer - Care Quality Supervisor At Home at Herts at Home - Current

My current role is a carer undertaking home to home care for adults in the community. Same duties and responsibilities as a community care worker as listed in previous employment below. I have recently joined the SCAH team at Hert at home and encouraging individuals to regain their full independence.

Care Quality Supervisor

Dedicated and detail-oriented Care Quality Supervisor with expertise in maintaining high standards of care, regulatory compliance, and staff mentorship. Skilled in conducting thorough audits, developing personalized care plans, and supporting front-line care teams to deliver compassionate, safe, and person-centered support. Proven track record of upholding dignity and safety while fostering continuous quality improvement across care operations.

Key Highlights for Bullet Points:

​Quality Assurance & Auditing: Conducted regular compliance checks, spot audits, and risk assessments to ensure alignment with regulatory standards and best practices.

​Team Mentorship & Supervision: Supervised, mentored, and evaluated care staff, promoting continuous professional development and high morale.

​Person-Centered Care Delivery: Oversee the implementation and review of individualized care plans to maximize service user safety, dignity, and independence.

Care Worker - Quality Assurance Officer at Hales home care group (2018-08 – Present)

My current role is as a carer undertaking home to home care for adults in the community. I’ve enjoyed working here for over a year and a half, within this time I’ve met some amazing people and Carers, whom have helped me develop and learn new skills. Some of my main duties include:

• Care for clients in their homes;
• Report any concerns to supervisors and/or anyone else it may concern;
• Take my time with the care I provide to a good standard;
• Personal care;
• Medication administration;
• Be professional at all times;
• Provide the best care for each client and ensure safety of each one;
• I have picked up a little sign language, I know enough to communicate with people with hearing impairments.
• Coordinating Rotas
• Spot checks
• Supervisions
• Customer & carer compliance
• Competences
• Quality assurance checks
• Initial assessments
• Communicate with different professionals
• Attended professional meetings

Klean-Rite Cleaners (2014-06 – 2018-12)

Klean-Rite is a business trading of Ken Seaby carpets set up by me and my stepdad. It was a domestic and carpet cleaning business which I was taking a full time then part time role in.

• Cleaning to a high professional standard in client’s homes;
• Developed schedules to meet the customer’s needs;
• Business accounting;
• Managing cover personnel;
• Ensuring to uphold home security;
• Maintaining customer privacy;
• Purchasing of materials and managing stock to ensure my business retained a profit.

Waitress at Black Horse, Ireland (2013-09 – 2013-11)

• Setting up the restaurant areas;
• Taking orders;
• Waiting on customers to a high standard;
• Maintain a safe hygienic work environment.

Waitress at Sun Hotel (2011-09 – 2013-08)

• Setting up the restaurant and bar area;
• Serve house food and drink;
• Preparing food, coffees and desserts;
• Serve customers to an exceptional standard;
• Cash handling;
• `b Experience working within a team;
• Maintain a clean and safe work environment;
• Dealing with customer complaint.

GCSE in Math – Samuel Whitbread Academy (2006-09 – 2009-06)

GCSE in English – Samuel Whitbread Academy (2006-09 – 2009-06)

NVQ level 2 diploma in hospitality services – Sun hotel - Charnwood training group (2012-02 – 2012-10)

Adult care worker NVQ level 2 (2019-10 – 2022-10)

Care planning course – HCPA