Michie Smart

Experienced and customer-focused professional with over 10 years in the hospitality industry, including managing a guest house and supporting international students and families. Skilled in customer service, communication, organisation, and problem-solving. Also has experience teaching English to children in Japan and liaising with international summer schools.

Brings a friendly, responsible, and flexible approach to work, with a strong ability to work with people from diverse backgrounds. Now seeking to contribute these skills in a customer-facing role in a supermarket environment.

Customer Assistant - Lidl UK - Bishop's Stortford

(2025-01)

• Replenished stock from warehouse to shop floor.
• Kept shelves tidy, organised, and fully stocked.
• Operated tills and handled payments accurately.
• Assisted customers with enquiries and support.

Guest House Manager - The Cottage Guest House - Birchanger

(2015-01)

• Welcomed and assisted guests from various countries, ensuring a comfortable and pleasant stay
• Handled bookings, check-ins/check-outs, and managed online reservation systems
• Maintained high standards of cleanliness and hygiene throughout the property
• Managed daily operations including housekeeping, laundry, and breakfast service
• Responded professionally to guest inquiries and complaints
• Coordinated property maintenance and repairs
• Managed budgets, supplies, and inventory efficiently
• Promoted the guest house through online platforms and guest reviews

Agent – International Summer School - Freelance - Japan – UK

(2015-01 - 2020-12)

• Supported Japanese students applying to UK English summer programmes
• Assisted parents with applications, visa paperwork, and school communication
• Advised on suitable schools based on age, level, and interests
• Helped arrange travel, accommodation, and airport transfers
• Provided practical and cultural advice to families before and during the programme
• Maintained contact with students and families during their stay in the UK
• Promoted programmes through local networks and community outreach

Manager / English Teacher – Children's English Classes - Children's English Classes - Japan

(2010-01 - 2015-12)

• Set up and taught English classes for children aged 4–12 as after-school activities
• Delivered fun, interactive lessons using songs, games, and visual materials
• Visited local pre-schools to teach English lessons on-site
• Designed lesson plans and learning materials tailored to young learners
• Managed classroom behaviour and adapted to different learning needs
• Communicated with parents to provide updates and feedback

BA - International Economics - Seinan Gakuin University (1996-04 - 1999-03)

Foundation Course - English Language Studies - Bath Spa University (1999-09 - 2000-06)