Michie Smart

Experienced and customer-focused professional with over 10 years in the hospitality industry

Talent

Stansted AirportMember since May 21, 2026

Excellent customer service and communicationStrong organisational and time management skillsMultitasking in fast-paced environmentsFriendly, approachable, and professional attitudeFluent in Japanese and conversational EnglishExperience working with children and international familiesConfident using booking systems and basic computer tools

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About

Experienced and customer-focused professional with over 10 years in the hospitality industry, including managing a guest house and supporting international students and families. Skilled in customer service, communication, organisation, and problem-solving. Also has experience teaching English to children in Japan and liaising with international summer schools.

Brings a friendly, responsible, and flexible approach to work, with a strong ability to work with people from diverse backgrounds. Now seeking to contribute these skills in a customer-facing role in a supermarket environment.

Experience

Customer Assistant - Lidl UK - Bishop's Stortford

(2025-01)

Replenished stock from warehouse to shop floor.
Kept shelves tidy, organised, and fully stocked.
Operated tills and handled payments accurately.
Assisted customers with enquiries and support.

Guest House Manager - The Cottage Guest House - Birchanger

(2015-01)

Welcomed and assisted guests from various countries, ensuring a comfortable and pleasant stay
Handled bookings, check-ins/check-outs, and managed online reservation systems
Maintained high standards of cleanliness and hygiene throughout the property
Managed daily operations including housekeeping, laundry, and breakfast service
Responded professionally to guest inquiries and complaints
Coordinated property maintenance and repairs
Managed budgets, supplies, and inventory efficiently
Promoted the guest house through online platforms and guest reviews

Agent – International Summer School - Freelance - Japan – UK

(2015-01 - 2020-12)

Supported Japanese students applying to UK English summer programmes
Assisted parents with applications, visa paperwork, and school communication
Advised on suitable schools based on age, level, and interests
Helped arrange travel, accommodation, and airport transfers
Provided practical and cultural advice to families before and during the programme
Maintained contact with students and families during their stay in the UK
Promoted programmes through local networks and community outreach

Manager / English Teacher – Children's English Classes - Children's English Classes - Japan

(2010-01 - 2015-12)

Set up and taught English classes for children aged 4–12 as after-school activities
Delivered fun, interactive lessons using songs, games, and visual materials
Visited local pre-schools to teach English lessons on-site
Designed lesson plans and learning materials tailored to young learners
Managed classroom behaviour and adapted to different learning needs
Communicated with parents to provide updates and feedback