Migena Shehu

A Business Management with Law graduate with hands-on experience in operational management, compliance, supplier oversight, and resident-facing service delivery. Strong track record of managing complaints through to resolution, conducting inspections, maintaining accurate records, and working collaboratively across teams to keep services running to a high standard. Seeking to bring these skills into a public sector housing role with commitment to community-focused service.

Operations & Business Support - E and H Motors Ltd

(2024-04)

A broad operational role encompassing supplier management, compliance oversight, financial administration and customer service — providing direct experience relevant to coordinating estate services, holding contractors to account and maintaining accurate records.

• Manage contractor and supplier relationships end to end, monitoring performance against agreed standards, resolving disputes and ensuring service continuity.
• Carry out regular checks and inspections to ensure compliance with health and safety requirements, identifying risks promptly and escalating through the correct channels.
• Investigate complaints and service failures thoroughly, implementing corrective actions and following up to ensure resolution.
• Maintain operational records and documentation to a consistently high standard, supporting audit readiness and organisational accountability.
• Liaise with a wide range of stakeholders, communicating clearly and professionally to resolve issues and maintain service quality.

Guest Services Associate - Marriott London Kensington

(2022-09 - 2023-12)

Delivered consistent, high-quality service in a large regulated environment, developing skills in complaint handling, compliance and cross-departmental working under pressure.

• Resolved complaints and service failures professionally, collaborating across departments to achieve timely and appropriate outcomes.
• Maintained accurate records and administrative processes, ensuring reliability and confidentiality at all times.
• Contributed to a safe and compliant environment by adhering to operational procedures and raising concerns through the correct channels.

Lobby Host - Radisson Blu Berkshire

(2021-09 - 2023-12)

A customer-facing operational role requiring close attention to service quality, proactive issue identification and interdepartmental coordination.

• Contributed to satisfaction scores exceeding 90% through active monitoring of feedback and collaborative service improvement.
• Maintained accurate booking and records systems, supporting effective coordination across departments.
• Built productive working relationships across the organisation, enabling faster resolution of emerging issues and improved service continuity.

General Manager - Illyrian Restaurant, London

(2020-12 - 2021-08)

Held full operational responsibility for compliance, staffing, supplier management and service quality — a role requiring the same oversight, accountability and people management skills central to estate coordination.

• Ensured compliance with health and safety and licensing regulations through regular audits, corrective action monitoring and staff briefings.
• Managed contractor and supplier relationships, addressing underperformance constructively to maintain standards.
• Investigated and resolved customer complaints thoroughly, using findings to drive service improvements.
• Supervised and trained staff, fostering a culture of accountability and continuous improvement.

BA (Hons) - Business Management with Law - University of Law (2023-06)

LLM - Banking and Debt Finance (2023-01 - 2024-12)

GCSE - English and Maths