Migle Praninskaite

Motivated and enthusiastic Newcastle University graduate with 10+ years of fast-paced hospitality experience.

Skilled in creating a welcoming atmosphere, exceeding customer expectations, and providing efficient service.

One Utility Bill l Jun 2023 - Aug 23

Commercial Operations Assistant

• Optimised customer journeys & sales growth (data analysis, sales validation) in a fast-paced tech environment, supporting B2C Sales, Partnerships & Marketing.
• Maintained accurate customer data through meter point acquisition and utility/council tax registration using Notify.
• Streamlined billing processes through close collaboration with partner suppliers (outbound calls, Front email) ensuring billing accuracy for all packages.
• Resolved meter issues, utilising Notion for self-management and collaborating with teams and suppliers for efficient resolution.
• Contributed to the sales team's record-breaking summer by facilitating the acceptance of 187 packages in a single day.

Rustic Cup l Feb 22 – Apr 23

Speciality Coffee Barista

• Meticulously prepared 100+ daily specialty coffees with precision and care, ensuring consistent high quality for every customer.
• Cultivated coffee knowledge (V60, Chemex, Batch Brew) to elevate guest experience with informed recommendations and upselling brewing equipment & gift cards.
• Proficient in closing procedures, dialling in, stock management, alternative milk options, latte art, and efficient espresso-based drink preparation.

Bar + Block Steakhouse l Oct 19 – Oct 21

Front of House

• Thrived in a fast-paced environment, attentively taking orders, delivering food and check-backs, exceeding brand standards during peak shifts (100+ covers).
• Trained and mentored new staff, ensuring they excelled in hosting, order taking, customer rapport, and MICROS payment processing.
• Consistently de-escalated customer concerns, delivered solutions and prioritised guest experience, achieving 5* reviews for my service.
• Mixed alcoholic and non-alcoholic drinks, including cocktails while proactively assessing guest demeanour and adhering to UK trade laws.
• Ensured a safe and hygienic bar area by diligently maintaining stock levels, keeping accurate records, and adhering to strict opening/closing procedures.

Compassion Kadampa Centre l Jun 20 – Present

Volunteer Class Host

• Independently managed phone and email inquiries, providing information on shop inventory, meditation classes and event schedules.
• Ensured information accuracy by meticulously cross-checking details and promptly communicating follow-up actions and inquiries to relevant parties.
• Created a welcoming and inviting space for visitors by diligently maintaining the reception area, operating the POS system for inventory and class payment processing, and setting up the meditation room (gompa).

Newcastle University l 2018 – 2022

BSc (Jt Hons) Psychology & Mathematics (2:1)

Richard Huish College / Bridgwater College Academy l 2013 – 2016

A-levels (A*BB)

GCSEs (A*- C including Maths and English)