Mika Kodama

I am a professional, firm and hardworking young lady with a bubbly personality. I have had previous experiences in luxury hospitality

Work Experiences:

• Waitress, Yen Burger, London

(September 2021 – November 2021)

Responsibilities

• Opening and closing the restaurant
• Ensuring a clean work surface (tables, stations, bathrooms, floor)
• Making the signature cocktails and mocktails
• Taking orders from the guests and ensuring the chefs receive the order
• Confirming allergies, preferences and making sure guests receive the right orders
• Taking payments
• Placing cutlery and condiments on tables
• Refilling condiments
• Cleaning the floors, toilets, stairs
• Waitress, Palm Court at the Langham, London

(December 2021 – August 2022)

Responsibilities

• Ensuring Mise en Place is organised on the floor and work stations
• Greeting guests upon arrival
• Taking the guests order and posting on the micros
• Making sure of allergens and preferences
• Greeting with correct pronouns
• Using tray service throughout the service
• Running a station
• Running the pass
• Serving Afternoon Tea
• Quality checking on guest satisfaction
• Making sure of birthdays and celebrations are received
• Learning and understanding the menu
• Serving wine and champagne
• Making drinks occasionally to help the bar team
• Taking payments
• Serving VIP guests
• Ensuring VIP guests are satisfied, entertaining them and going above and beyond
• Waitress and In Room dining, Grosvenor House Suites, London

(November 2022 – March 2023)

Responsibilities

• Answering order calls from In House Guests
• Preparing Mise en Place
• Setting up the trolley in Room service
• Placing In House Amenities in the rooms
• Serving Breakfast
• Take orders from breakfast to dinner
• Making coffee
• Greeting with the correct pronouns
• Making sure of allergens and preferences
• Greeting guest upon arrival
• Serving wine and champagne
• Making classic cocktails and mocktails
• Room service
• Checking lift areas
• Collecting trolly from the room
• Taking payments
• Receptionist and Food and Beverage Assistant, Loveday Abbey Road, London

( May 2023 – November 2023)

Responsibilities

• Working and Assisting people living with Dementia, Alzheimer’s Disease, Parkinson’s Disease, Palliative care and Elderly care
• A 5 star luxury approach
• Following CQC standards
• Preparing and serving meals for the members
• Provided compassionate care for members
• Performed a variety of chores such as working in Front of house, Food and beverage, Dementia Care and Butler
• Observing and monitoring members
• Going above and beyond to little details about the members
• Signing in new guests and family members to the system
• Making lists for example (Microsoft Word): Family Contact Details, Lists of suppliers, Allocation, Procedures.
• Dealing with Challenging Behaviours
• Booking transportations for members and colleagues
• Organising desk, making sure the couch and pillows are tidy in reception
• Answering phone calls/ enquiry
• Answering emails/ Sending emails
• Taking payments in reception, dealing with Invoice
• Greeting guests and family of members upon arrival
• Planning events
• Noting down on the daily Journal for upcoming events, appointments , meetings, daily activities for members and visitors.
• Ordering more stock of alcoholic drinks, condiments, member’s tailored requests
• Restocking 5 floors of drinks and other condiments
• Cleaning the coffee machine everyday and system cleaning per week
• Doing the consumption sheet at the end of the month
• In Charge of MEG checklist every once a month

Gcse- Year 11

Phoenix Academy