Work Experiences:
- Waitress, Yen Burger, London
(September 2021 – November 2021)
Responsibilities
- Opening and closing the restaurant
- Ensuring a clean work surface (tables, stations, bathrooms, floor)
- Making the signature cocktails and mocktails
- Taking orders from the guests and ensuring the chefs receive the order
- Confirming allergies, preferences and making sure guests receive the right orders
- Taking payments
- Placing cutlery and condiments on tables
- Refilling condiments
- Cleaning the floors, toilets, stairs
- Waitress, Palm Court at the Langham, London
(December 2021 – August 2022)
Responsibilities
- Ensuring Mise en Place is organised on the floor and work stations
- Greeting guests upon arrival
- Taking the guests order and posting on the micros
- Making sure of allergens and preferences
- Greeting with correct pronouns
- Using tray service throughout the service
- Running a station
- Running the pass
- Serving Afternoon Tea
- Quality checking on guest satisfaction
- Making sure of birthdays and celebrations are received
- Learning and understanding the menu
- Serving wine and champagne
- Making drinks occasionally to help the bar team
- Taking payments
- Serving VIP guests
- Ensuring VIP guests are satisfied, entertaining them and going above and beyond
- Waitress and In Room dining, Grosvenor House Suites, London
(November 2022 – March 2023)
Responsibilities
- Answering order calls from In House Guests
- Preparing Mise en Place
- Setting up the trolley in Room service
- Placing In House Amenities in the rooms
- Serving Breakfast
- Take orders from breakfast to dinner
- Making coffee
- Greeting with the correct pronouns
- Making sure of allergens and preferences
- Greeting guest upon arrival
- Serving wine and champagne
- Making classic cocktails and mocktails
- Room service
- Checking lift areas
- Collecting trolly from the room
- Taking payments
- Receptionist and Food and Beverage Assistant, Loveday Abbey Road, London
( May 2023 – November 2023)
Responsibilities
- Working and Assisting people living with Dementia, Alzheimer’s Disease, Parkinson’s Disease, Palliative care and Elderly care
- A 5 star luxury approach
- Following CQC standards
- Preparing and serving meals for the members
- Provided compassionate care for members
- Performed a variety of chores such as working in Front of house, Food and beverage, Dementia Care and Butler
- Observing and monitoring members
- Going above and beyond to little details about the members
- Signing in new guests and family members to the system
- Making lists for example (Microsoft Word): Family Contact Details, Lists of suppliers, Allocation, Procedures.
- Dealing with Challenging Behaviours
- Booking transportations for members and colleagues
- Organising desk, making sure the couch and pillows are tidy in reception
- Answering phone calls/ enquiry
- Answering emails/ Sending emails
- Taking payments in reception, dealing with Invoice
- Greeting guests and family of members upon arrival
- Planning events
- Noting down on the daily Journal for upcoming events, appointments , meetings, daily activities for members and visitors.
- Ordering more stock of alcoholic drinks, condiments, member’s tailored requests
- Restocking 5 floors of drinks and other condiments
- Cleaning the coffee machine everyday and system cleaning per week
- Doing the consumption sheet at the end of the month
- In Charge of MEG checklist every once a month
