Mike Williamson

Acted as the first point of contact for customers, ensuring a positive and welcoming experience. Delivered exceptional telephone customer service and effectively resolved enquiries. Liaised with internal departments to update customers in a timely manner.

Customer Service Representative (Call Centre Operative) - Tesco - Dundee

(2022-08 - 2026-06)

• Acted as the first point of contact for customers, ensuring a positive and welcoming experience.
• Delivered exceptional telephone customer service and effectively resolved enquiries.
• Liaised with internal departments to update customers in a timely manner.

Customer Service Support & General Assistant - Home Bargains - Dundee

(2019-11 - 2022-08)

• Adapted to new systems and flexible working hours to meet customer demands.
• Assisted in managing customer interactions and supporting the reception area.
• Developed strong teamwork and independent working skills while addressing customer needs.

Customer Facing Team Member - Tesco - Dundee City

(2011-11 - 2019-11)

• Worked alongside a team in various roles including bakery operations and till management.
• Provided courteous service, processed payments, and handled customer transactions.
• Demonstrated reliability and efficiency in managing multiple tasks to support customer satisfaction.

NQ Digital Media - Digital Media - Dundee College (2006-03 - 2008-09)