Experience
Customer Service Assistant, 04/2015 - Current
Morrisons - Luton, Bedfordshire
- I have been working in Administration & Price Integrity Department,
- Role is to make sure the store prices are Legal everyday
- also worked on Customer Service Desk & Till management system
- Performed filing duties to keep company documents organized and easy to retrieve.
- Received, sorted and routed mail and deliveries to appropriate staff members.
- Kept reception area neat and tidy at all times to create positive first impressions on visitors.
- Stayed updated on company products and services to provide customers with accurate information.
Crew Trainer, 04/2013 - 04/2015
Mc Donalds - London, Greater London
- Monitored employee performance through observation and metrics, conducting training sessions based on improvements needed.
- Managed employee onboarding through training and coaching on best practices.
- Processed customer orders and payments using POS software.
- Accepted and processed payments via credit card and cash methods.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Greeted incoming customers with positive attitude and friendly service.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Ensured hygiene regulations were followed at all times by closely monitoring employee operations and inspecting ingredients.
