Milli Shah

I am a hard working, enthusiastic individual with strong customer service skills. Polite, professional and outgoing approach to all patrons ensures customer needs are met to a high standard. I thrive under pressure, able to work in a fast paced environment with attention to detail.

Creative Artworker - Inspired Thinking Group (ITG) Limited

(2022-01)

APS Group TUPE to Inspired Thinking Group (ITG) Limited

• Interpret briefs, work creatively within brand guidelines for Superdrug. Understanding layout, typography, colour swatches, cutter guides, data merging and design fundamentals.
• Produce artwork to a professional technical standard and prepare production ready files for various media and output types and good knowledge of preflighting.
• Ability to work in a exciting, fast-paced, demanding environment with accuracy and attention to detail.
• Developing a good working relationship with other members of the Studio department and Account management teams.
• Ability to communicate confidently with clients and other areas of the business, with a 'can do' attitude to problem solving.

Detention Custody Officer (DCO) - Serco

(2020-11 - 2021-12)

• Create a safe, supportive environment, where residents are treated with decency and respect.
• Help them access support and services including healthcare, welfare, faith and cultural provisions, education and recreation activities.
• Build rapport and relationships - providing the residents with support, guidance and understanding.
• Be adaptable, helpful, supportive, empathetic and patient.
• Have excellent communication and listening skills.

Tesco Customer Assistant - Tesco

(2020-11 - 2021-06)

Christmas Contract

• Able to give great, natural customer service by proactively greeting, acknowledging and helping customers.
• Work hard for customers, my team and my department.
• Able to prioritise to ensure anything you do is right for customers.
• Adaptable and resilient to meet the ever changing demands of the business.
• Able to follow instructions either verbal or written.
• Be flexible, reliable and a good timekeeper.
• Ensure customers leave the store feeling valued and satisfied.

Classroom Assistant - Kumon UK

(2020-08 - 2020-11)

Part-time

• To assist the Instructor with the delivery of the Kumon method. Work with, abide to and promote all Kumon Education UK's policies and/or procedures.
• Assist with student enrolment meetings with prospective parents and students by administering the diagnostic test / projection.
• Assist in setting up and clearing down the classroom in a timely manner, to ensure the environment is ready for activity when the students arrives.
• Observe students and help in maintaining class discipline.
• Supervise specific student activities including but not limited to; number boards, listening to recitation of times tables / numbers and listening and assessing reading.
• Accurately mark and record student's work and complete reporting methods as and where required.
• Assist the instructor in preparing each individual student's homework and class work.
• Liaise and maintain positive working relationships with parents of students when required.

Graphic Designer - Mount Street Printers, Mayfair

(2019-08 - 2020-06)

• Advising clients on their printing requirements and working with them on design projects.
• Creating my own unique artworks to sell to customers in the retail store, and liaising with printers on various print methods to produce my final design and product.
• Working with the production team to co-ordinate print projects and meeting deadlines.
• Building strong foundations with clients and optimising sales opportunities.
• Proficient in creating print-ready artwork using Adobe Creative Suite.
• Solid and accurate typographic and layout skills with a meticulous eye for detail.
• Able to juggle multiple projects at the same time.
• Enthusiastic team player with excellent customer service skills.
• Experience using print estimating software and be able to take payments and have a passion for working with clients.
• Taking responsibility for my work, being proactive and striving for high-quality finish.
• Answering phone calls, dealing with customer enquiries and serving customers and looking after web portal orders and online orders.

Graphic Designer - Graphico Printing Ltd, Croydon

(2004-02 - 2019-08)

• Expertise in designing various stationery (small / large scale) and packaging to meet the clients requirements.
• Proven ability to work within brands guidelines, objectives and budgets, while creating brand position and image that is up to date, consistent and for the right target audience.
• Clients include hotels such as Mandarin Oriental, The Ritz, The Berkeley, The Connaught, St. James Hotel, Hilton Hotels, Four Seasons, Jumeirah and other Luxury Hotels.
• Responsible for managing various briefs from initial concept to production to completion, which are provided by the client.
• Accountable for preflighting and signing off the proof to print once the briefs are approved by the client.
• Attention to detail, accuracy, organisation, time management skills to meet tight deadlines, using my initiative and prioritising are key competences that are required to fulfill my tasks.
• Ability to liaise and build a strong rapport with a wide range of clients, which demonstrates my interpersonal and team-working skills.
• Having sound knowledge of the printing process and being adept in using various designing software have helped me to complete my tasks efficiently and effectively.
• Experience of working in fast paced environments with ability to deliver at shortest turnaround time.
• Ensuring that work is to a high quality and the customer is satisfied with the results.

Sales Assistant - NEXT Plc

(2000-06 - 2007-12)

Part time

• Worked part-time during college/university and was promoted to the highest position possible without working full-time as a Merit Sales Assistant.
• Responsible for assigning staff roles, rotas, breaks and overseeing the shop floor.
• Deal with customers wishing to return items, refund payments and log details manually or electronically meet sales targets
• Serve and advise customers.
• Take cash and card payments and make sure the till balances.
• Arrange goods in displays and on shelves and replace stock if required.
• Promote products.
• Keep the store clean and tidy.
• Unpack and sort new stock deliveries.

Packaging Designer - Karib Kemi-Pharm Limited, Croydon

(2003-12 - 2004-02)

• Worked in the Regulatory Affairs Department for a Pharmaceutical Company.
• My post involved creating various packaging artwork for medicines in liaison with overseas printers
• Communication skills were improved and creative skills utilised well.

Graphic Designer - Sunco Print Service, Croydon

(2003-07 - 2003-11)

• Creating and designing posters, invitations, brochures, leaflets and business cards for a number of clients.
• Producing artwork for the correct target audience was vital for this role.

BA (Hons) - Graphic Design