Millie Powell

Dedicated and ambitious hospitality professional with proven experience supporting the management of a busy restaurant environment. Trusted with key responsibilities including shift leadership, cash handling, opening and closing procedures, customer complaint resolution, and supporting team performance. Recognised with a Manager of the Month award for strong leadership and commitment to operational excellence.

First

Aid trained and currently undertaking a hospitality apprenticeship to further develop management skills. Seeking to progress into a higher Manager role where I can contribute to team success, customer satisfaction, and business performances.

Step Up Team Member - The Turnpike - Knottingley

(2024-10)

Support the management team with the day-to-day running of a busy restaurant.

• Take responsibility for leading shifts and ensuring smooth operations in the absence of senior managers.
• Supervise and support team members, helping maintain high standards of service and performance.
• Handle customer enquiries, concerns, and complaints professionally, ensuring positive outcomes whenever possible.
• Carry out cash handling duties, including till reconciliation and end-of-day cashing up procedures.
• Open and close the restaurant, ensuring security, compliance, and operational readiness.
• Monitor service standards and support colleagues to deliver excellent customer experiences.
• Assist with staff training and provide guidance to newer team members.
• Work across both front-of-house and kitchen areas to support operational requirements.
• Support the management of the children's play area, ensuring a safe, clean, and enjoyable environment for families.
• Monitor health and safety standards within the play area and respond appropriately to customer concerns.
• Utilise First Aid training and health and safety knowledge to support the wellbeing of customers and colleagues and respond appropriately to incidents when required.
• Assist with emergency procedures, including safely evacuating customers and staff when required.
• Provide support at other company sites to help maintain service levels and business continuity.
• Adapt quickly to changing priorities and busy trading periods while maintaining high standards.
• Placing stock orders using a Micros System
• Awarded Manager of the Month in recognition of leadership, reliability, and performance.
• Trusted with keyholder responsibilities, including opening and securing the premises.
• Successfully supported the evacuation of customers and staff during a fire incident, following health and safety procedures.
• Demonstrated flexibility by covering shifts and supporting operations at multiple sites.
• Developed strong leadership skills through taking on additional management responsibilities and mentoring team members.

CertHE - Geography - York St John University (2024-09 - 2025-12)

A Levels - Geography, English Language, Music - New College Pontefract

GCSEs - English Language, Mathematics - De Lacy Academy