Yajusha

Dedicated and versatile professional with a strong background in customer service, retail, and operational logistics. I excel in fast-paced, high-pressure environments, consistently delivering exceptional service while maintaining high operational standards. With experience spanning hospitality, warehouse management, and retail across international markets, I bring a proven track record of adaptability, teamwork, and efficiency.

HOSPITALITY TEAM MEMBER - Stint Teams - United Kingdom

(2026-02 - 2026-03)

• Delivered high-quality customer service in fast-paced restaurant environments, ensuring orders were served accurately and promptly to maintain high guest satisfaction.
• Maintained dining area standards by efficiently clearing and sanitizing tables, managing turnovers during peak hours to optimize seating capacity.
• Executed porter and back-of-house support duties, including stock replenishment and heavy lifting, to ensure seamless operations between the kitchen and front-of-house teams.
• Demonstrated adaptability and strong teamwork through Stint, quickly integrating into various hospitality teams and following complex service protocols with minimal supervision.
• Managed multitasking and physical demands of service roles, prioritizing tasks effectively to support a clean, organized, and welcoming environment for customers.

WAREHOUSE OPERATIVE - B & M - United Kingdom

(2025-11 - 2026-01)

• Processed and organized high-volume inventory shipments, ensuring all items were accurately logged, sorted, and stored according to warehouse safety standards.
• Managed order fulfillment schedules and collaborated with the logistics team to meet strict dispatch deadlines and maintain high customer satisfaction levels.
• Operated warehouse machinery and digital scanning systems to track stock movement, reducing discrepancies and streamlining the picking process.

CUSTOMER SERVICE REPRESENTATIVE - BPO - India

(2021-01 - 2021-03)

• Handled a high volume of customer inquiries through phone, email, and chat, providing prompt and professional assistance to resolve issues and maintain strong customer satisfaction.
• Managed customer orders, returns, and account updates while coordinating with internal teams to ensure accurate processing and timely resolution of requests.
• Utilized customer management systems and digital support tools to track interactions, document cases, and streamline service operations for improved efficiency.

SUPERMARKET ASSISTANT - ZUDIO - India

(2020-10 - 2020-12)

• Provided exceptional customer service by assisting shoppers with locating products and resolving issues promptly. Operated a POS system to handle cash and credit transactions accurately and efficiently.
• Managed stock replenishment and maintained a clean, organised sales floor to enhance the customer experience.

MASTERS - ADVANCED DATA SCIENCE IN AI - University of Liverpool (2025-09)

Bachelor's - COMPUTER SCIENCE AND ENGINEERING - Visvesvaraya Technological University (2019-08 - 2023-07)