Millie Thirlwell

Friendly, professional, and customer-focused individual with experience working in fast-paced hospitality, travel, retail, and customer service environments. Confident communicating with a wide range of people and providing a welcoming, positive experience for guests and customers. Experienced in handling responsibilities independently, working under pressure, resolving customer queries, and maintaining high standards of presentation and organisation.

Previous experience in roles including Cabin Crew, Customer Experience Leader, Travel Advisor, and Store Manager has developed strong teamwork, communication, and problem-solving skills. Reliable, approachable, and highly adaptable with a positive attitude and excellent people skills.

Gymnastics Coach - SVG Gymnastics Club - Hull

(2024-09)

• Deliver structured sessions for children of different ages and abilities
• Communicate effectively with parents and guardians
• Maintain high safety and safeguarding standards
• Organise sessions, routines, and events
• Build confidence and positive relationships with participants
• Provide first aid and emotional support where required

Cabin Crew - Ryanair

• Delivered high levels of customer service in a fast-paced environment
• Assisted passengers with queries and problem resolution
• Maintained professionalism under pressure
• Worked as part of a team to ensure passenger safety and comfort
• Managed safety procedures and emergency situations calmly and efficiently

Customer Experience Leader - McDonald's

• Supported customers and resolved complaints professionally
• Supervised team members during busy periods
• Maintained excellent service standards and cleanliness
• Handled cash and supported daily operations

Store Manager - Timpson

• Managed daily store operations and customer service
• Handled bookings, payments, and customer enquiries
• Maintained organisation and professionalism within the store
• Worked independently and took responsibility for store performance

Travel Advisor - TUI

• Assisted customers with holiday bookings and travel queries
• Delivered personalised customer service
• Developed strong communication and sales skills
• Worked towards targets in a busy customer-facing environment

BTEC Level 3 Extended Diploma - Travel & Tourism - Wilberforce Sixth Form College

Functional Skills - Mathematics - Wilberforce Sixth Form College

GCSEs - English Literature, English Language, Science - Wilberforce Sixth Form College