IT Support and Helpdesk Professional
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Motivated and reliable individual with over two years of experience in care and a strong interest in IT. Experienced in problem-solving under pressure, clear communication, and delivering high-quality support in fast-paced environments. Hands-on technical experience including building computers, setting up networks, and troubleshooting devices. Currently developing IT knowledge further with the goal of securing an entry-level IT Support or Helpdesk role with opportunities for progression.
Care Assistant - The Caring Hands
(2023-08)
Delivered high-quality care to individuals with a range of needs, managed challenging situations calmly, communicated effectively, followed procedures, and maintained accurate records.
Retail Assistant - JD Sports
(2020-01 - 2021-12)
Provided excellent customer service, resolved issues efficiently, worked in teams, and handled transactions.
Retail Assistant - Tesco
(2021-01 - 2022-12)
Provided excellent customer service, resolved issues efficiently, worked in teams, and handled transactions.
GCSEs - Redborne Upper School
Level Pass - Animation, Illustration and Games Design - Bedfordshire College
Completed 1 year - Motorsport Engineering - University of Derby
