Mink

IT Support and Helpdesk Professional

Talent

Luton, EnglandMember since July 18, 2026

Troubleshooting and problem-solvingStrong communication and customer serviceAbility to remain calm under pressureTechnical curiosity and quick learnerTeamwork and independent workingAttention to detailStrong knowledge of Windows operating systemsBasic networking (Ethernet, WiFi, IP basics, port forwarding)

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Troubleshooting and problem-solvingStrong communication and customer serviceAbility to remain calm under pressureTechnical curiosity and quick learnerTeamwork and independent working

About

Motivated and reliable individual with over two years of experience in care and a strong interest in IT. Experienced in problem-solving under pressure, clear communication, and delivering high-quality support in fast-paced environments. Hands-on technical experience including building computers, setting up networks, and troubleshooting devices. Currently developing IT knowledge further with the goal of securing an entry-level IT Support or Helpdesk role with opportunities for progression.

Experience

Care Assistant - The Caring Hands

(2023-08)

Delivered high-quality care to individuals with a range of needs, managed challenging situations calmly, communicated effectively, followed procedures, and maintained accurate records.

Retail Assistant - JD Sports

(2020-01 - 2021-12)

Provided excellent customer service, resolved issues efficiently, worked in teams, and handled transactions.

Retail Assistant - Tesco

(2021-01 - 2022-12)

Provided excellent customer service, resolved issues efficiently, worked in teams, and handled transactions.