Mir Sabbir Islam

Motivated and commercially agile professional with years of experience driving operational excellence across luxury hospitality, retail, and high-volume sectors. Proven leader skilled in managing diverse teams, maintaining positive morale, and translating company missions and sales targets into daily performance. Expert in inventory optimization, proactive problem-solving, and utilizing emotional and social intelligence to deliver luxury, customer-focused experiences that drive business growth.

Hotel Ambassador - citizenM - London, UK

(2024-04 - 2026-03)

• Managed the end-to-end guest journey in a high-volume, tech-forward luxury hotel environment, fluidly supervising reception check-ins, floor operations, bar, and barista workflows.
• Delivered exceptional guest satisfaction by resolving complex issues instantly with transparency, connecting authentically with guests while maintaining company standards.
• Collaborated with colleagues on inventory management and distributed workloads effectively, facilitating a happy team environment while consistently sustaining excellent guest satisfaction.

Shift Supervisor - Nando's Chicken Land Ltd - UK

(2022-02 - 2024-02)

• Supervised busy floor operations, allocated daily shift tasks, and managed staff rotas to optimise labour budgets and support financial forecasting.
• Managed all aspects of stock control, including ordering, invoice reconciliation, and processing credit notes.
• Ensured compliance with corporate health, safety, and food hygiene standards while monitoring people's development and training new team members.

Kitchen Assistant - Hans im Glück Burger Grill - Germany

(2020-05 - 2021-12)

• Supported kitchen operations through food prep, grilling, and strict adherence to hygiene regulations. Managed inventory restocking and collaborated with the team to ensure a safe, efficient workflow.

Customer Service Manager - MAA Consultant Limited - Bangladesh

(2018-10 - 2019-07)

• Supervised a dedicated customer service team, establishing performance KPIs for inquiry resolution while coordinating property open houses in cross-collaboration with different departments.

Coursework - Business Administration & Digital Enterprise Management - Pforzheim University

Bachelor of Science - Apparel Manufacturing and Technology - BGMEA University of Fashion and Technology

Higher Secondary School Certificate (A-levels) - Business Group - Govt. Yasin College