Mira Andrews

High performing Business development executive and experienced Client Relations Advisor with exceptional account management and customer relationship development skills.

Brand AMBASSADOR - Purity Events/Breeze people

(2024-10)

This role was all about engaging with customers, building brand awareness, and offering product samples to boost brands visibility and drive interest to the point of sale.

Sales Executive - Remote Domestic and General

(2024-04 - 2024-04)

Building rapport with customers and getting to know their individual needs, using my expert knowledge upselling insurance packages to customers for their domestic appliances, and ensuring my targets were met.

Business development executive - PKL, lowe Rental corporation

(2022-04 - 2023-12)

• Added 900 k + in revenue by engaging with prior relationships and persuading new prospects to partner with PKL group.
• Researched and identified opportunities for account growth.
• I used my experience and skills to provide detailed visions for businesses to adopt rental catering solutions to grow their business through smart technology energy saving benefits and other additions to our phenomenal service.
• I thrive in my role being able to dominate certain sectors and driving meetings to the finish whilst providing support to private and public sectors with their new site openings.
• Kept meticulous client notes in 365 CRM relationship management system.

ADMINISTRATIVE ASSISTANT - nEOGIC WEB SOLUTIONS ltd - Cheltenham

(2021-03 - 2022-04)

Ensure smooth running of the office whilst supporting senior management. Duties included:

• Issuing, tracking, and following up on outstanding client invoices, basic bookkeeping.
• Assisting with Quality Assurance for web software developed by the company.
• First point of contact for all telephone queries.

cLIENT RELATIONS ADVISOR - NPOWER ltd - worcester

(2020-08 - 2021-03)

Delivering excellent customer service through attentive listening and effective communication, including liaising between multiple departments to ensure resolution. Ensuring the concerns of every customer, from routine account enquiries to complex smart meter health complaints were fully understood and resolved.

• Meeting and regularly exceeding daily targets set by the company.
• Provided telephone customer support for 10,000+ customer accounts across the UK.
• Booking direct appointments through SAP CRM system, with case notes.
• Identified past failed appointments or incorrect bookings and raising the correct job
• Liaising between the customer and other departments to ensure full issue resolution.
• Ensuring complaints were resolved to the customer's satisfaction.

Sales executive - celestolite/Elevation time stop ltd - London

(2017-05 - 2020-03)

B2B and consumer sales of innovative cosmetics products and services. Duties included:

• Expanding customer base and securing appointments through cold calls and direct marketing.
• Determining prospective customer needs and evaluating buying potential.
• Preparing transaction reports and maintaining expense accounts.
• Up-selling products and services directly to clients via the phone.
• Providing support to clients to ensure their satisfaction and facilitate future sales.
• General follow up of client portfolio to re-book our services to keep a consistent income flow.
• Responsible for product and sales training for new employees.
• Overseeing weekly, monthly and quarterly sales goals and daily business reports.

business Degree - Business - UNIVERSITY of hertfordshire