Mira Bhatt

Highly organised and proactive Office & Operations Manager with over 10 years' experience supporting senior leadership across multi-entity organisations. Proven ability to establish and scale office operations, implement processes and manage compliance within complex, fast-moving environments. Experienced in building operational infrastructure from the ground up, including office systems, IT upgrades, onboarding processes and workplace environments.

Strong track record in stakeholder coordination, cross-team collaboration and delivering strategic projects across property, hospitality and international business settings.

Group Office & Operations Manager (2024-01 – Present)

• Lead day-to-day head office operations supporting directors across multiple companies and sites
• Established and maintain operational processes, compliance systems and administrative structures across the group
• Act as a key liaison between leadership, contractors, consultants and external partners
• Oversee compliance, regulatory tracking, lease administration and corporate records
• Support budgeting, procurement, and financial administration across business units
• Coordinate onboarding of new staff, including systems access, workspace setup and induction support
• Provide high-level administrative and operational support to senior leadership in a fast-paced environment
• Office & Operational Infrastructure Development: Helped structure and formalise head office operations across a growing multi-entity organisation
• Hotel IT & Systems Transformation: Played a key role in modernising outdated infrastructure, including upgrading servers, implementing new booking systems, improving WiFi networks and coordinating telecoms and in-room technology upgrades
• Brand Transition (Hotel): Worked closely with designers and stakeholders on a full hotel rebrand, including guest experience, spatial design and storytelling aligned to the local area
• Commercial & Retail Design Projects: Collaborated with designers on retail and hospitality environments, supporting concept delivery and execution
• Sustainability & EV Infrastructure: Supported rollout of EV charging and energy efficiency upgrades such as solar and HVAC systems
• Corporate Restructure: Assisted directors in organisational restructuring and operational alignment

Office Manager at Mint Greene Ltd (2021-10 – 2024-01)

• Managed office operations within a construction and property services environment
• Implemented improved administrative systems and processes to increase efficiency
• Oversaw contracts, invoicing and financial processes
• Maintained health & safety, fire compliance, and regulatory documentation
• Coordinated contractors, suppliers, and project timelines across multiple projects
• Supported onboarding of staff and coordination of operational requirements

Founder at Whisperwood Floral Design & OTT Design (2008-03 – 2018-02)

• Built and managed a successful events and design business delivering 1,000+ events across the UK and internationally
• Managed end-to-end operations including client relationships, budgeting, logistics, supplier sourcing and execution
• Worked with international clients and suppliers, coordinating across cultures and time zones
• Developed a strong reputation within the luxury events sector

BA (Hons) in Graphic Design

Foundation Diploma in Art & Design

Floristry in Floristry – City & Guilds