Miranda Nelson

Experienced frontline professional with a strong background in public-facing roles, safety and security. Skilled in managing complex and high-pressure situations, supporting individuals in distress and working collaboratively with external agencies including police and local authorities. Proven ability to manage safety protocols, safeguarding awareness, emotional intelligence and the ability to build trust while maintaining professional boundaries.

Passionate about supporting vulnerable individuals and contributing positive community outcomes.

Personal Assistant To High Networth Individuals - Private Work - Chelsea, London

(2025-09)

• Effectively carrying out requests and tasks.
• Demonstrating composure and strong emotional intelligence for clients assurance.
• Liaising with maintenance contractors, ensuring works are completed to a high and safe standard.
• Managed high priority and confidential information.
• Key Holding for multi-sites/properties.
• Forward thinking and taking initiative making the clients life easier.
• Scheduling transportation.
• Assisting with clients events and private functions.

Door Supervisor - At Sloane - Chelsea, London

(2025-05)

• Safety
• Managed high-risk and vulnerable situations, using de-escalation techniques to maintain safety.
• Managing the safety and allocation of customer property.
• Ensuring the building is safe and inaccessible to unauthorised and banned persons.
• Maintained detailed incident reports and evidence for further investigation.
• Worked closely with Police supporting investigations and local enquiries.
• Protected evidence from incidents for further security investigations.

Relations - At Sloane - Chelsea, London

• Actioning all customer requests from start to finish during their stay. Sourcing items from external companies when requested
• Working well and closely with the Hotel Managers and Front Of House team ensuring customer needs are met and exceeded.
• Building great relationships with external taxi services to provide swift services upon request.
• Attending Team meetings for reporting, updates and changes in the company.
• My achievement was the highest amount of customer reviews with personal 'thank yous' written online.
• Exceptional customer service skills. Communicating work clear and direct at all times.
• Covering my team on the Front Of House when needed.

Security Officer - Private/Self Employed - London and Essex

(2018-01 - 2025-05)

• Conducted patrols to ensure safety of public and residential environments.
• Responded to incidents involving risk, vulnerability and conflict.
• Management of key holding and codes to ensure the property is secured.
• Conducting checks regularly to maintain order and establish security presence.
• Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
• Prepared detailed reports of security incidents and investigations.
• Door guarding.
• Live Events.

Semi Pro Footballer - Maidenhead Football Club - Maidenhead

(2022-01 - 2024-11)

• Established effective communication and collaboration with teammates, coaches, and staff.
• Competed in non-league competitions and other famous competitions such as the FA Cup.
• Attending Maidenhead FC's Under 16's, Under 18's and Reserve teams. Helping the teams to develop their skills. Providing insights of the importance of a positive altitude, nutritional discipline, and respect when on the pitch.
• Received instructions from coaches and other sports staff prior to events and discussed performance afterwards.
• Exercised or practiced under direction of athletic trainers or professional coaches to develop skills, improve physical condition, or prepare for competitions.
• Participated in team meetings with coaches, trainers, and teammates to discuss strategy and tactics.
• Attended scheduled practice and training sessions.

Head Concierge - Newham Council - Newham Council

(2022-04 - 2023-02)

• Managed daily concierge operations across several residential properties, ensuring high levels of service and security for tenants.
• Assisted residents with complex needs, resolving issues related to housing, safety and wellbeing.
• Managed incidents involving vulnerable individuals and anti-social behaviour.
• Ensured compliance is met and up to date following protocols.
• Managed a team of concierges, providing guidance on best practices for customer service and building security.
• Assisted residents with various requests, including maintenance issues, visitor access, and general inquiries.
• Coordinated maintenance and repair services with external contractors, ensuring issues were resolved quickly and to a high standard.
• Worked closely with property management to ensure that resident needs were addressed, building facilities were well-maintained, and security protocols were followed.
• Developed protocols to enhance access control and improve the safety of residents in high-traffic buildings.
• Regularly updated property management systems with incident reports, visitor logs, and maintenance requests.

Concierge/Security - Canary Wharf Group

(2020-03 - 2021-02)

• Provided front desk and concierge services for a luxury residential building, assisting residents with daily inquiries and requests.
• Monitored CCTV and building security systems to ensure the safety of residents and visitors.
• Coordinated deliveries, visitor access, and maintenance services while ensuring a high standard of building cleanliness and security.
• Addressed resident concerns and worked with maintenance and cleaning teams to resolve any building issues.
• Developed a comprehensive guide for residents detailing local services, amenities, and emergency contacts.
• Monitored and controlled access to the building, ensuring that only authorized personnel entered the premises.
• Assisted residents with package deliveries, booking transportation, and managing service requests such as maintenance or repairs.
• Conducted regular patrols of the property to identify and resolve security or maintenance issues before they escalated.
• Responded to emergency situations, such as fire alarms or suspicious activity, and coordinated with emergency services when necessary.
• Maintained the building's security systems, ensuring they were operational and up to date, including key card access and CCTV cameras.
• Trained new security personnel on building procedures, access control, and health and safety regulations.

Miantenance Operative - Tower Hamlets Council - London, ENG

(2021-03 - 2022-04)

• Worked within occupied council housing, responding to tenant needs.
• Entering homes of vulnerable residents, maintaining professionalism and safeguarding awareness.
• Coordinated with teams to resolve issues impacting tenant wellbeing and living conditions.
• Carry out routine inspections and maintenance work across council properties, ensuring high standards of upkeep and compliance with safety regulations
• Perform plumbing duties, services to maintain council properties, including repairing leaks, blockages, and faulty fixtures
• Install and repair water heaters, faucets, toilets, and other plumbing fixtures in residential and commercial council buildings
• Respond promptly to maintenance requests from tenants and management, prioritising urgent repairs and coordinating with other teams when necessary
• Maintain accurate records of maintenance activities, including completed tasks, safety checks, and any issues that require further action
• Ensure all work areas are safe, clean, and organised, and report any potential hazards to management
• Assist in the coordination of external contractors for specialised repairs, ensuring work is completed to the council's standards

Advanced Sports Science - City and Islington College (2008-09 - 2009-07)

NaGonal Diploma in Business - City and Islington College (2005-09 - 2007-07)

GCSE's in English, Maths, Science, PE, History, Drama - Rokeby School (2000-09 - 2005-07)