Mirela Catană

Sociable, communicative, and customer-focused individual currently working in the UK hospitality sector. Experienced in daily face-to-face customer interaction, resolving guest enquiries, and handling busy situations calmly and efficiently. Seeking a part-time, entry-level Live Chat / Customer Support Specialist role to leverage my strong interpersonal skills, problem-solving ability, and dedication to high service standards.

Food & Beverage Assistant / Customer Service - Hotel Industry - UK

(2024)

• Provide warm, professional, and friendly service to guests on a daily basis.
• Interact directly with customers, take orders, answer questions, and ensure an excellent guest experience.
• Efficiently resolve customer requests, complaints, or unexpected situations with a calm and positive attitude.
• Collaborate closely with team members and management to ensure smooth daily operations.

High School Diploma