Mishka Geyer
Administrative & Reception Professional
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About
Professional and customer-focused administrative support specialist with strong experience in customer service, reception support, pharmacy operations, and office administration. Skilled in managing high-volume customer interactions, coordinating communication channels, handling records and scheduling, and delivering professional front-desk support in fast-paced environments.
Experience
Post Basic Qualified Pharmacist Assistant at Dis-Chem Pharmacy (2024-11 – 2025-12)
- Managed customer calls, emails, WhatsApp communication, and front counter collections.
- Coordinated virtual delivery support and customer service queries.
- Maintained accurate stock control according to FEFO procedures.
- Provided efficient customer assistance in a busy pharmacy environment.
Customer Service Associate at Amazon (2023-05 – 2023-11)
- Assisted customers with returns, refunds, and lost package enquiries.
- Provided professional customer support while resolving issues effectively.
- Maintained strong customer satisfaction and communication standards.
Customer Service Representative at Webhelp (2020-01 – 2023-03)
- Handled high-volume customer enquiries and exceeded service performance targets.
- Redirected calls and assisted clients with relevant departmental support.
- Prepared professional correspondence and client information documents.
- Resolved complaints calmly and professionally to achieve positive outcomes.
- Built strong customer relationships across multiple communication channels.
Production Post Basic Pharmacist Assistant at Clicks Pharmacy (Locum) (2018-12 – 2024-01)
- Maintained dispensary organisation and ensured stock was packed according to FIFO procedures.
- Checked expired and soon-to-expire medication and maintained accurate records.
- Prepared medication packs and arranged CDU parcels for distribution.
- Recorded room and refrigerator temperatures daily.
- Dispensed medication according to prescriptions and provided medication usage instructions.
Education
Qualified Post Basic Pharmacist Assistant in Pharmacy – Pharmacy Healthcare Academy (2013 – 2017)
Grade 12 – Plumstead High School (2010)
