Summer Xia

Friendly and organised professional with extensive experience in customer service, administration and day-to-day operations. Confident communicating with customers, managing enquiries, coordinating appointments and maintaining accurate records. Experienced in busy customer-facing environments and able to handle multiple priorities calmly and professionally. Bilingual in English and Mandarin with strong Microsoft Office skills.

Nursery Assistant - Local Private Nursery - Brentford, London

(2025-03)

• Support the smooth day-to-day running of a busy nursery environment.
• Communicate professionally with parents, colleagues and visitors.
• Maintain accurate records and follow safeguarding, health and safety procedures.
• Provide friendly and professional support in a busy customer-facing environment.

Client Services & Administration Consultant - Independent Consultant - London, UK

(2022-10)

• Manage enquiries and appointments for landlords, tenants and contractors.
• Coordinate property viewings, inspections and maintenance appointments.
• Maintain accurate tenancy, property and payment records.
• Provide professional customer service and resolve day-to-day enquiries.

Operations, Administration and Management - Hoja Restaurants Ltd - London, UK

(2015-02 - 2024-06)

• Managed daily customer service and front-of-house operations in busy London restaurants.
• Handled customer enquiries, reservations and telephone communications professionally.
• Managed bookings, administration, invoices and supplier records.
• Resolved customer issues calmly and efficiently while maintaining a high standard of service.
• Supervised and supported a team of 10–15 staff.

Client Services & Property Administration - WY Development Ltd - London & Taiwan

(2012-10 - 2022-10)

• Managed client enquiries and communications across email, phone, WeChat and WhatsApp, providing professional and responsive customer support.
• Coordinated appointments, events and day-to-day administration, maintaining accurate records and managing multiple priorities efficiently.
• Managed a portfolio of 15–20 residential properties, including tenant enquiries, viewings, tenancy administration, rent records and maintenance coordination.

BA - Public Communications & Advertising