Senior Credit Controller
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I am a dynamic, self-motivated and trustworthy individual with 25 years of experience within Credit Control and Finance working in temp, contract and permanent roles. I am confident and exceptional at relationship building and can communicate effectively with all levels and diversity of people, both internally and external clients. I am target driven and work well under pressure both within a team and on my own initiative ensuring targets are met to a high standard.
I am assertive, have a great eye for detail and enjoy problem solving, I thrive on new challenges and commit myself fully to the task at hand. I have a strong desire for learning and can pick up new systems, processes and ways of working very quickly ensuring prompt results. I have a proactive firm but fair and professional credit control style all of which makes me a valuable asset to any team or company.
Most importantly I enjoy working in a Credit Control environment and I believe this reflects in my work ethic, results and achievements.
Credit Controller at Places for london (2026-07 – 2026-08)
Short term contract role working closely with property managers to resolve disputes relating to rent queries resulting in payment being received or payment plan being discussed. Daily task included calling and emailing tenants for payment updates, query management and resolution, account reconciliations, and cash allocation.
Credit Controller at Deliveroo (2026-03 – 2026-06)
Worked as a Credit Controller for Deliveroo, looking after French Ledger with over 700 live accounts. Daily task include chasing clients for overdue balances, query management and resolution, cash allocation, preparation of write offs and preparation for account escalation to external Debt Collection Agency Baker Ing.
Credit Controller at Advantage Business Systems (2025-10 – 2025-12)
Advantage Business systems is a tech company that implements and supports the migration of Microsoft Dynamics 365, ERP & CRM software. I worked as a Temp Credit Controller to help clear backlog of arrears due to their own system upgrade from Microsoft GP to BC. Daily tasks included chasing debt via phone & email, account reconciliations, cash allocations, query resolutions, updating notes and contacts on accounts and completing new supplier forms.
Credit Control Specialist at RWS Group Ltd (2024-07 – 2025-07)
Actively chasing a ledger of 500 accounts resolving queries to clear aged debt, current balances and unapplied payments which have resulted from company merger and move to Shared Service Centre. I have been working closely with Billing Team, Cash Application Team, and Project Managers to resolve unpaid invoices, billing queries and misallocated payments in a timely manner. Attending weekly debt review meetings with OTC Team Leader and Manager to discuss problem accounts and escalate where necessary.
Attending weekly OTC Team meetings to exchange ideas / ways of working to enhance personal and team performance, progress and targeted results.
Senior Credit Controller at Goodman Masson Ltd (2023-01 – 2024-05)
Managed a ledger of around 400 accounts consisting of high-volume temp and permanent invoices of both high and low GBP values. Proactively chased clients for payments for all due and overdue balances to ensure we achieved and exceeded individual, and team monthly targets set by the business. I actively updated client accounts and ledger with detailed notes explaining the current account and invoice statuses.
Resolved any invoice, PO and allocation queries with Billing Officer and Sales Team resulting in prompt payment. Managed shared inbox making sure all emails are distributed and actioned accordingly. Emailed and uploaded weekly invoices to client portals and downloading of remittances.
Sent monthly statements and copy invoices / timesheets as and when requested. Regular reconciliation of accounts and resolution of unapplied cash. Attended bi-weekly individual debt review meetings with Global Head of Working Capital and monthly Team debt review meetings with above and CFO to discuss progress, escalations and promised payments.
Direct Debit Credit Controller at Alpha Theta EMEA Ltd (Pioneer DJ) (2022-05 – 2022-12)
Joined the business to cover short term sick leave that was then extended, working closely with the Credit Control Supervisor to resolve queries on unpaid invoices and defaulted direct debits resulting in prompt payment. I was responsible for initiating direct debit runs, allocating payments and account reconciliations.
Senior Credit Controller at Tempest Resourcing (2022-02 – 2022-05)
Joined on a short-term temp assignment to clear backlog of overdue and 60day + debt for both temp and perm invoices. This role involved extensive client chasing and query resolution to ensure payment was received. I would also post and allocate payments and reconcile accounts on daily basis.
Sole Credit Controller at Xerox EMEA (2019-07 – 2021-11)
This was a stand-alone Credit Control position working closely with the Customer Admin Supervisor and CFO to ensure smooth running of accounts and collection of outstanding balances due from European, Middle East and African partners within the agreed payment terms and to reduce monthly DSO. Daily tasked included, checking and releasing credit held orders following review of account, resolving any order or billing queries with the order processing team, regular communication with partners regarding, credit held and queried invoices, updating payment terms, arrears balances and payment updates. I posted and allocated all payments received in USD, EUR & GBP, sent monthly statements, raised credit notes following approval, and attended monthly meetings with Management Team to review previous months achievements and to discuss upcoming months targets.
Credit Analyst/Credit Controller at The Guardian (2019-05 – 2019-06)
This was a contract role that required me to chase overdue payments, run trail balance report approving / declining credit card and paypal transactions, running the unapplied cash report and emailing each credit controller for payment information/updates. Checking all invoices and credits and sending out via Netsend, reviewing and sending debtor letters via Netsend for invoices that remain unpaid. The sorting and distributing of credit control post, coding of cheques and remittances, allocating unapplied cash and raising manual invoices and credits via oracle.
Credit Controller at Manpower/ Brookstreet Recruitment (2018-11 – 2019-03)
Worked in a large team of credit controllers actively chasing aged debt and unpaid invoices, resolving queries, issuing statements and copy invoices and credits. Reconciling accounts to clear unallocated payments.
Credit Controller at Kantar Media (2018-06 – 2018-09)
Worked as controller in team of 3 on an aged debt project covering Irish ledger that had unresolved billing queries accrued in the previous year (2017) Actively investigated all billing queries and payment issues through to point of resolution along with locating missing payments. Chased clients for payment of aged debt ensuring prompt and correct allocation of payments by the Finance Team based in Ireland.
Sole Credit Controller at Quality Compliance Systems (2016-07 – 2018-03)
Worked as a sole credit controller for online software system provider that helped new businesses within the healthcare industry to become CQC registered. This role required me to establish and build relationships with hostile and emotional clients who had fallen on hard times and were struggling to make payments from newly started healthcare businesses either care homes or domiciliary care. We would discuss options of payment breaks and payment plans to help bring the client up to date in a timely manner while also ensuring client had system access for upcoming CQC reviews.
I would chase clients with defaulted and cancelled direct debits reinstating direct debit and taking card payments to bring account up to date. I attended weekly meetings with FD & Operations Manager to discuss clients facing difficulty to resolve issue resulting in payment.
Credit Controller at AI Media Data Ltd (2015-10 – 2016-02)
This contract role was to chase clients for payments of aged debt which resulted from company merger and system upgrade and causing backlog in billings, collections and allocations.
Finance Assistant at Jack Morton Worldwide (2012-02 – 2015-09)
Worked as a Finance Assistant within the wider Finance Department for a busy creative and events agency. My daily tasks were to reconcile Jack Morton staff and f
