Receptionist Front House - The Royal Society of Medicine - London, UK
(2025-11 - 2026-05)
- Greeted members, visitors, patients, and guests in a professional and welcoming manner, ensuring a positive first impression.
- Managed front desk operations, including answering telephone calls, responding to email enquiries, and directing visitors to the appropriate departments.
- Scheduled and coordinated appointments, meetings, and room bookings using internal booking systems.
- First point of contact, meet & greet customers
- Maintained accurate visitor records and ensured compliance with reception and security procedures.
- Provided administrative support, including filing, data entry, document preparation, and handling incoming and outgoing correspondence.
- Assisted members and guests with enquiries, providing clear information about facilities, services, and events.
- Processed payments and handled cash and card transactions where required, maintaining accurate records.
- Coordinated with clinical, administrative, and facilities teams to ensure the smooth day-to-day running of reception services.
- Maintained a tidy, organised, and professional reception area while ensuring confidentiality of sensitive information.
- Demonstrated excellent customer service, communication, and problem-solving skills in a fast-paced professional environment.
Sales Consultant - World Duty Free - Heathrow Airport
(2018-01 - 2024-12)
- Understanding and meeting the customer needs
- Cashing up
- Giving the best customer service in the world
- First point of contact, meet & greet customers
- Focused and driven by reaching KPI targets
- Selling Plus One extra sell
- Working collaboratively as one team
- Knowing current offers & knowledge of products
- Face to face with passengers all over the world
- Being an effective communcation
Sales Assistant - H&M - London
(2015-10 - 2018-01)
- Promoted to office to deal with administration; preparing the tills, paperwork handling, filing and banking
- Sales processing
- Cashier - Cashing handling
- Customer care – handling customer enquiries and complaints
- Maintained store cleanliness and safety
- Store key holder – responsible for opening and closing of the store
- Store stocking – ensure items are presented and replenished
Sales Assistant - H&M - London
(2003-06 - 2007-09)
Heathrow Ambassador - OmniServ - Heathrow Airport
(2014-04 - 2015-10)
- To provide general assistance to passengers at the airport
- To use the latest mobile technology to help answer passenger's questions quickly.
- To deliver excellent customer service to passengers in arrivals and departures.
- Assist passengers with getting help or arranging for further assistance.
- To appear welcoming and able to put passengers at ease with any questions they have.
- To deliver the Heathrow service personality CAREs effectively
Sales Consultant - O2 Telefonica - London
(2007-09 - 2013-11)
- Broadband and Fixed line sales
- Product set up and demonstrations
- Handling inbound customer calls
- Customer care – handling customer enquiries and complaints
- Compliance and Ethnics training using LMS
- Product sales – mobile, broadband, home phone
- Accessories sell
- Customer care and support
- Maintain store appearance
- Roll out new POS every month
- Key holder – Store opening and closing; supervising staff
- Cash Handling
- Administrative duties – contract checking, processing and filing
- Creating a FAN out of every customer
