Mitchell Griffin

Reliable and motivated professional with 7+ years of experience in customer-facing roles. Known for strong work ethic, adaptability, and consistently delivering excellent service.

Front of House Staff - Bambu Beach Bar - Swansea

(2024-04)

• Handle admission fees efficiently and accurately
• Help manage bookings for events and venue packages, ensuring smooth coordination
• Building strong relationships with guests through friendly, professional service

Senior Supervisor - Level 17 Nightclub

(2023-09 - 2024-01)

• Led front-of-house operations, ensuring a seamless and welcoming guest experience
• Supervised and supported a small box office team, managing schedules, cash handling, and payment processes
• Delivered high standards of customer service by interacting with guests and building strong rapport
• Quickly addressed guest queries and concerns, consistently meeting and exceeding expectations

Team Leader - One Eyed Jacks - Swansea

(2023-07 - 2023-09)

• Opened and prepared the venue for daily operations, maintaining bar and dancefloor standards
• Monitored and replenished stock levels to ensure smooth service
• Built strong customer relationships by assessing guest needs and delivering personalised service
• Managed cash handling and payments using a POS system, ensuring accurate financial recording

Bar Supervisor - Fiction Nightclub - Swansea

(2018-10 - 2023-08)

• Supported the Bar Manager in training and supervising the bar team
• Oversaw bar operations during service, delegating tasks to ensure smooth workflow
• Acted as first point of contact for guest complaints and refunds, resolving issues promptly
• Served alcoholic beverages and handled transactions efficiently

Shift Manager - Wingers Sports bar - Swansea

(2022-10 - 2023-02)

• Served as the first point of contact for the venue team, managing enquiries, distributing weekly rotas, and overseeing paperwork related to scheduling and staffing
• Delivered excellent customer service by building rapport and ensuring guest satisfaction
• Assisted kitchen staff with food preparation while maintaining hygiene and HSE compliance
• Accurately handled end-of-shift cashing up procedures and securely lock the venue

Bar Staff - Miller & Carter - Swansea

(2018-03 - 2018-10)

• Prepared cocktails and beverages efficiently while upselling additional products to enhance guest experience
• Maintained high hygiene standards across the bar and dining areas
• Delivered attentive service by catering to guest requests and fostering a positive, welcoming atmosphere
• Built strong guest relationships through friendly and professional interactions

Computer Technician - SwanCD - Swansea

(2014-07 - 2015-05)

• Diagnosed and resolved software issues on Windows systems
• Built and configured computers, ensuring proper initial setup
• Assised senior technicians with on-site call-outs and troubleshooting

AS Level - Public Services - Gower College Swansea (2016-09 - 2018-07)

GCSE - English - Gower College Swansea (2016-09 - 2017-07)