Mj Palmer

Reliable, organised and detail-focused professional with extensive experience managing the fulfilment and day-to-day operations of an online fashion and lifestyle brand. Skilled in packing and dispatching customer orders, quality checking products, preparing shipping labels and managing stock to a high standard. I take pride in presentation, accuracy and efficiency and enjoy working in fast-paced environments where attention to detail is essential.

I am now looking to bring my e-commerce and fulfilment experience to a growing independent fashion brand such as Syl'a'Vie, contributing my practical skills, reliability and passion for high-quality products and service.

Founder & Director at Jock Shop (2017-01 – Present)

Manage the day-to-day operations and e-commerce fulfilment for an online clothing and lifestyle brand, overseeing the complete order process from purchase to dispatch.

• Packed and dispatched customer orders to premium presentation standards, ensuring every order arrived accurately and on time.
• Created and printed shipping labels and prepared courier collections.
• Carried out quality control checks on garments, accessories and packaging.
• Managed stock levels, organisation and inventory across multiple lines.
• Processed returns and exchanges efficiently and professionally.
• Provided excellent customer service via email and online platforms.
• Worked independently and to strict deadlines, ensuring high levels of accuracy and customer satisfaction.

Bachelor's Degree (Honours) in Business Management & Marketing