Mo Ali

Day to day job role

• Driving day to day sales to achieve daily targets in a very busy fast paced environmentand contribute to the growth of the business.,
• Assist customers in selecting eyewear and ophthalmic lenses that suit their lifestyle and needs working in multiple clinics per day, conducting repairs, answering customer queries and troubleshooting,
• Customer service, welcome every customer with a smile and positive manner by building a friendly repo,Seeing up to 20 patients per day focusing on personalised care and service.
• Provide in-depth and personal optical consultations to clients, Help maintain the store’s unique and quirky atmosphere.
• Problem solving, any customer having any issues/difficulties with glasses/vision or service fell short rectify and correct it in a positive professional manner,
• Achieving sale/personal targets daily/weekly/annually,
• Productivity in practice and solving any issues there might be from stock takes to communicate with suppliers on a daily basis to make sure never short of any products.
• Staff meetings and trainings on products or if any staff member's needs any extra support,
• Communicating between business owners and staff members and providing up-to-date information or changes that might come into effect.
• Building a team to work together as a unit and supervise or train junior staff as needed arranging staff rotas and work patterns,
• Keeping all workstations up-to-date with the General Optical Council (GOC) guidelines.
• Key holder so always on time to be ready for the busy day ahead.

Mailing Address:

28 Westfield Lostock Hall,

Preston

Lancashire, PR5 5LB

Tel No: 079 5242 6022

Profile

I am a creative, innovative person, with a very strong technical mind for attention to details and quality, I am very energetic, and I have the ability to work "outside the boxes". I am an individual who takes pride and pleasure in developing and completing projects. Hence why I worked most of my life working in London before I moved up north, I believe in 100% customer satisfaction.

Education

BA in Business

September 2002-May 2003

University of Peshawar, Pakistan.

Graduate Degree in Business and Management Studies.

Brooks College LONDON Aug 2008 to 2009.

Diploma in Business Administration (DBA)

(LCBMIT)Business School LONDON Sep 2009 to 2010.

Post Graduate Diploma in Business and Management 2010

Skilled Education: Dispensing Optician: Al Najam Institute of Ophthalmology and Allied Sciences conducted by Al-Qassim University Saudi Arabia in 2004 to 2005.

Communication: I am a good communicator and have learned this in customer services.

Interpersonal skills: I can build good relations faster than most people.

Team Player: I am a good team player.

Problem Solving: As an experienced manager/dispenser I would always try to find the solutions within the means available. I am a very energetic person and I believe in working hard to achieve the very best in life.

Teamwork: Strong teamwork skills to work with everyone.

Flexibility: I can work within a team or all on my own if I am required to, with a greater flexibility.

Commitment: I take my commitments very serious and adhere to my word.

Work Experience:

Al Mumtaz Electronics: Sales, Accounts, inventory, and bookkeeping. (March 2nd, 2004, Mar 20th, 2006)

Nezarat-ul-Riyad: Dispensing Optician and Lab Technician: (Full Time April 22nd till 1st Nov 2006)

Specsavers Optician, Brixton London, as an Dispensing Consultant and lab Manager (Full Time 3rd of Jan 2007-29th Aug 2008).

Specsavers Optician, Wandsworth London, Store Supervisor experienced dispenser (Part time Aug 5th, 2008 – Oct 2009). Due to my studies in business (DBA).

Specsavers Optician, Swiss Cottage London, Manager, Experienced Dispenser: (16th Feb 2011 – Nov 12th, 2012).

David Faulder Opticians, High Street Kensington, London: Manager/ Experienced Dispenser / Lab Manager / Accounts (14th Nov 2012 till 20th Aug 2015).

Currently Working at David H Myers Opticians Southport as an Experienced Dispenser Manager (1st Sep 2015 – to date) 

Lab Experience.

Worked As a Lab Manager and I can glaze including Rimless on Different edging equipment such as Nidec, Essilor, & Briot.

Management Experience.

Worked as a manager at Specsavers and independent practices where I had to take control and drive the business forward with high standards to achieve the set targets. manage people on the shop floor and implement effective vital strategies to improve business as well as customer service.

Hobbies and interests

I love to watch documentaries whatever is covered, Internet browsing Watching T V and I have great passion of music

References,

Available Upon Request.

BA in Business

September 2002-May 2003

University of Peshawar, Pakistan.

Graduate Degree in Business and Management Studies.

Brooks College LONDON Aug 2008 to 2009.

Diploma in Business Administration (DBA)

(LCBMIT)Business School LONDON Sep 2009 to 2010.

Post Graduate Diploma in Business and Management 2010

Skilled Education: Dispensing Optician: Al Najam Institute of Ophthalmology and Allied Sciences conducted by Al-Qassim University Saudi Arabia in 2004 to 2005.

Communication: I am a good communicator and have learned this in customer services.

Interpersonal skills: I can build good relations faster than most people.

Team Player: I am a good team player.

Problem Solving: As an experienced manager/dispenser I would always try to find the solutions within the means available. I am a very energetic person and I believe in working hard to achieve the very best in life.

Teamwork: Strong teamwork skills to work with everyone.

Flexibility: I can work within a team or all on my own if I am required to, with a greater flexibility.

Commitment: I take my commitments very serious and adhere to my word.