Jon Spurr

Deputy Manager July 2023 - January 31st 2026 (redundancy) • Successfully led and motivated a retail team to deliver outstanding customer service, driving consistent sales growth and improved colleague engagement.

• Implemented performance management and coaching strategies that raised team productivity and reduced underperformance.
• Maximised sales and profit through effective stock availability management and efficient use of systems.
• Developed and promoted talent within the team, with several colleagues progressing into management roles.
• Regularly deputised for the Unit Manager, ensuring smooth operations and full compliance with safety and company standards

• Led and developed high-performing retail teams driving engagement, accountability, and consistent delivery of excellent customer experiences across various B&Q stores. • Managed the full colleague lifecycle, including recruitment, onboarding, coaching, performance management, and career progression. • Proactively addressed underperformance through coaching and support, while identifying and developing talent into leadership roles. • Built a collaborative and inclusive team culture, strengthening colleague voice and motivation. • Used trading data and customer insight to maximise sales, optimise stock availability, and increase profitability.

Various work based qualifications included completed apprenticeships