Moagi Itumeleng
Retail management
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About
Dynamic and results driven professional with extensive experience at NFS Atterbury, excelling in product presentation and inventory management. Proven track record in driving customer service and leading teams, while effectively training staff. Adept at problem-solving and ensuring health and safety compliance, contributing to a thriving retail environment.
Experience
Footwear Lead and Store Health and Safety Rep at NFS Atterbury (2021-04 – Present)
Leadership role overseeing footwear department operations and health and safety compliance
- Start of day and end of day preparations
- Product presentation
- Driving customer service
- Driving new product roll out and driving training in-store
- Floor walks and price verification checking instore promo (hash/Last sizes) and loading on the system
- Checking mismates and defectives
- Aged inventory management
- Assisting with staff scheduling where needed
- Assisting with staff purchase
- Preparing GMM report and attendance when needed
- Negative investigations and adjument
- Ensuring that Health and Safety protocols are adhered to
Apparel Coach Stretch Assignment at NFS Atterbury (2023-01 – 2025-01)
Coaching and mentoring role focused on team effectiveness and apparel department operations
- Lead coaching sessions to improve team effectiveness in achieving goals
- Communicated product requirements to GMM to align inventory with market demand
- Coordinated staff schedules to ensure adequate coverage
- Facilitated huddles to streamline daily operations and enhance team collaboration
- Product assortment and placement
- Hash management
- Negative adjustment
- Process stuff purchase
Store Athlete and Store Product Presentation Specialist at NFS Atterbury (2014-11 – 2021-03)
Customer-facing retail role focused on product presentation and store standards
- Customer services
- Cashier
- Merchandising and maintaining store appearance and housekeeping standards
Apparel Lead Stretch Assignment at NFS Atterbury (2016-04 – 2018-07)
Leadership stretch assignment in apparel department with focus on presentation and team development
- Presentation skills: Running daily huddles
- Doing new instore training rollouts
- SFL updates as a goalkeeper
- Doing out of stock audits
- Floor walks
- Analyzing department stock turn
- Office duties, doing figures, recons and cash ups
- Running reports when required
- Position held: Product presentation Captain
- Responsibilities: Attending conference calls, sending reports, training and developing upcoming PP's and overseeing the entire sales floor
- Leading new campaign launches
- Launching of Store Promotions
- Training athletes on housekeeping standards and expectations
- Conducting floor walks and checklists
Store Manager (Rage Stores) at Rage Distribution (2011-03 – 2014-11)
Store management role responsible for overall store operations, staffing, and customer experience
- Scheduled and assigned employees to meet store operational requirements, following up on work results to ensure efficiency
- Ensured a safe and clean store environment to protect employees and customers, complying with health and safety standards
- Maintains the stability and reputation of the store by complying with labour requirements
- Established rapport with customers, identify current and future service requirements, enhancing customer experience
- Markets merchandise by studying advertising, sales promotion and display plans
- Implemented security systems to protect merchandise from theft and loss
- Contributes to team effort by accomplishing related results as needed
Caretaking Store Manager at Total Sport (Atteridgeville) (2011-01 – 2011-02)
Temporary store management role overseeing store operations and staff
- Promoted and managed turnover strategies to enhance customer engagement and retention
- Planned and managed store budget to align with financial goals and operational needs
- Merchandised products and implemented housekeeping standards to maintain store presentation
- Customer service and training staff
Education
Grade 12 in General Education – Lehlabile High School (2003-01 – 2003-01)
