Footwear Lead and Store Health and Safety Rep at NFS Atterbury (2021-04 – Present)
Leadership role overseeing footwear department operations and health and safety compliance
- Start of day and end of day preparations
- Product presentation
- Driving customer service
- Driving new product roll out and driving training in-store
- Floor walks and price verification checking instore promo (hash/Last sizes) and loading on the system
- Checking mismates and defectives
- Aged inventory management
- Assisting with staff scheduling where needed
- Assisting with staff purchase
- Preparing GMM report and attendance when needed
- Negative investigations and adjument
- Ensuring that Health and Safety protocols are adhered to
Apparel Coach Stretch Assignment at NFS Atterbury (2023-01 – 2025-01)
Coaching and mentoring role focused on team effectiveness and apparel department operations
- Lead coaching sessions to improve team effectiveness in achieving goals
- Communicated product requirements to GMM to align inventory with market demand
- Coordinated staff schedules to ensure adequate coverage
- Facilitated huddles to streamline daily operations and enhance team collaboration
- Product assortment and placement
- Hash management
- Negative adjustment
- Process stuff purchase
Store Athlete and Store Product Presentation Specialist at NFS Atterbury (2014-11 – 2021-03)
Customer-facing retail role focused on product presentation and store standards
- Customer services
- Cashier
- Merchandising and maintaining store appearance and housekeeping standards
Apparel Lead Stretch Assignment at NFS Atterbury (2016-04 – 2018-07)
Leadership stretch assignment in apparel department with focus on presentation and team development
- Presentation skills: Running daily huddles
- Doing new instore training rollouts
- SFL updates as a goalkeeper
- Doing out of stock audits
- Floor walks
- Analyzing department stock turn
- Office duties, doing figures, recons and cash ups
- Running reports when required
- Position held: Product presentation Captain
- Responsibilities: Attending conference calls, sending reports, training and developing upcoming PP's and overseeing the entire sales floor
- Leading new campaign launches
- Launching of Store Promotions
- Training athletes on housekeeping standards and expectations
- Conducting floor walks and checklists
Store Manager (Rage Stores) at Rage Distribution (2011-03 – 2014-11)
Store management role responsible for overall store operations, staffing, and customer experience
- Scheduled and assigned employees to meet store operational requirements, following up on work results to ensure efficiency
- Ensured a safe and clean store environment to protect employees and customers, complying with health and safety standards
- Maintains the stability and reputation of the store by complying with labour requirements
- Established rapport with customers, identify current and future service requirements, enhancing customer experience
- Markets merchandise by studying advertising, sales promotion and display plans
- Implemented security systems to protect merchandise from theft and loss
- Contributes to team effort by accomplishing related results as needed
Caretaking Store Manager at Total Sport (Atteridgeville) (2011-01 – 2011-02)
Temporary store management role overseeing store operations and staff
- Promoted and managed turnover strategies to enhance customer engagement and retention
- Planned and managed store budget to align with financial goals and operational needs
- Merchandised products and implemented housekeeping standards to maintain store presentation
- Customer service and training staff
