Mohamed AA Mohamed

I am proactive and enjoy challenging activities and tasks. I work well in a team by receiving and giving positive feedback, as well as encouraging others to complete tasks to the best of their ability. I have direct concierge experience from my role at NGS Security, where I handled client complaints, managed package deliveries, and built strong relationships with site management. I consider myself a quick learner, as I enjoy taking the initiative to gain new skills like public speaking.

Control Room Operator & Concierge at NGS Security (2025-03 – 2025-11)

Working as a control room operator overseeing over 90 sites and 60 staff on a shift. A key part of this role was working as a concierge for several sites. Alongside this, I handled communications between clients, created schedules months in advance, added last-minute shifts, and was the first line of contact for on-site emergencies – advising staff through each site's protocol.

I used software to keep schedules running smoothly, communicated via phone and emails daily, and completed a daily report for the next operator.

• Dealt directly with clients' complaints and resolved them professionally.
• Oversaw training of new guards on site to ensure service standards.
• Brought and managed packages, meeting the commitments of each site.
• Kept good relations between our staff and the site management.

Door Supervisor & Floor Manager at BMC Security (2023-07 – 2024-08)

Working as a security officer at various locations, from empty sites to busy shopping malls. This role strengthened my ability to remain calm, welcoming, and professional as a first point of contact for guests. As floor manager on hotel security, I allocated staff positions, managed radio communication, and responded to any issues – skills directly transferable to overseeing a concierge desk and coordinating guest needs.

Crew Member at Wingstop (2022-07 – 2023-03)

Serving and welcoming guests, answering questions including dietary requirements, and maintaining food hygiene standards. I handled pack-up and set-down duties, heavy lifting, and cleaning responsibilities. I was in charge of 3 trainees on their first shift, making sure not to overload them with information and giving clear, brief instructions – a skill I would bring to training new front-of-house or concierge staff and ensuring guests receive consistent, friendly service.

Railway Engineer at DeployUK (2017-07 – 2020-09)

Railway maintenance involved working with different teams in different locations on each contract. I learned to cope with constant change of work environment, which helps me stay adaptable and composed at a busy concierge desk. While on the rails, I led a team of 8 on a physically demanding task, relocating heavy cables.

I allocated rest stops and the pace of walks so it was manageable for the team – developing leadership and task coordination that supports organising guest requests, deliveries, and staff rotas.

GCSE in Maths – Acton High School/Sixth Form, Gunnersbury (2010-09 – 2015-06)

GCSE in Arabic – Acton High School/Sixth Form, Gunnersbury (2010-09 – 2015-06)

BTEC Level 2 in Construction – Acton High School/Sixth Form, Gunnersbury (2010-09 – 2015-06)

A Level in Arabic – Acton High School/Sixth Form, Gunnersbury (2010-09 – 2015-06)

A.S in Arabic – Acton High School/Sixth Form, Gunnersbury (2010-09 – 2015-06)