Enterprise - Product - Solution Architect
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Senior Technology Leader with 20+ years of experience spanning network architecture, cloud platforms, and large-scale enterprise systems, including over 10 years in leadership roles across global organizations such as Vodafone, Verizon, and Cisco.
I specialize in bridging deep technical architecture with business strategy — designing and delivering scalable, high-impact systems that drive transformation at the enterprise level. My background includes Unified Communications, security, cloud infrastructure, and data center architecture, with hands-on experience across the full lifecycle delivery from design to implementation and optimization.
In recent years, I have expanded my focus toward AI-enabled systems and next-generation platforms, exploring how AI can be embedded as a core layer within products and operations, rather than as an add-on. I am particularly interested in how intelligent systems can drive automation, decision-making, and measurable performance improvements at scale.
I bring a combination of:
I have successfully led cloud-based and infrastructure transformation initiatives, ensuring systems are resilient, scalable, and aligned with long-term strategic goals. My approach emphasizes simplicity, efficiency, and measurable impact.
I am particularly motivated by roles that require: • Owning technical strategy and architecture at scale
Multilingual in English and Arabic, with conversational Italian.
Enterprise, Solution & Product Architect, UCC Product Development EngineeringEnterprise, Solution & Product Architect, UCC Product Development Engineering
Vodafone Business · ContractVodafone Business · Contract Jun 2021 - Mar 2026 · 4 yrs 10 mosJun 2021 to Mar 2026 · 4 yrs 10 mos Remote · RemoteRemote · Remote
Working with the Engineer and Development Team included Sales to develop the next-
generation global SIP product. Part of the digital transformation journey to automate pricing quotation, ordering new services, customer onboarding, fulfilment, assurance, and billing. As a senior Architect, I deliver the E2E solution as part of the product development life cycle. Creating the architectural strategy, roadmap, and working with both Solution train and Release train teams to translate LOB requirements into technical features deliverable by our DevOps.
Act as technical lead and escalation point for all design queries from system architects, network architects, and software architects. Consolidate the design and create high-level design workshops and high-level design documents as design blueprints or as reference architecture using SAFe Agile methodology.
Principal Architect, Engineering & Development for UCaaSPrincipal Architect, Engineering & Development for UCaaS
Verizon Business · ContractVerizon Business · Contract Feb 2017 - Jan 2021 · 4 yrsFeb 2017 to Jan 2021 · 4 yrs Remote · RemoteRemote · Remote The Engineer and Development Team included the Sales & Marketing Teams. As a lead design Architect, I reviewed designs and Implementation from UC&C Solution Architect Teams, both Sales and Product Marketing Teams. My role is to focus on excelling the UC&C sales force.
Acting as a lead escalation for UC&C Solution Architects from Sales teams both in EMEA and the US who are focused on selling complex UC&C solutions, both premise and cloud-based Verizon UCaaS Solution based on the Cisco HCS solution.
Chief Technology Officer & CO Founder
Chief Technology Officer & CO FounderChief Technology Officer & CO Founder
Smart Blox aka “S-Blox” · Self-employedSmart Blox aka “S-Blox” · Self-employed Sep 2016 - Sep 2018 · 2 yrs 1 moSep 2016 to Sep 2018 · 2 yrs 1 mo Dubai, United Arab Emirates · On-siteDubai, United Arab Emirates · On-site
Led and managed the development of a secure unified communication solution, working with a wide range of freelance developers on shoe lace budget. Having a team from multiple continents with diverse cultures, experience, and language barriers. Ensuring the team jell & work together in a coherent Agile framework.
Here is the YouTube Demo Video: https://youtu.be/QKqkSexOPuQ?si=EUyo8vKr7Co5D-6O
Sr Consultant System Engineer - Security & CloudSr Consultant System Engineer - Security & Cloud
Oct 2015 - May 2016 · 8 mosOct 2015 to May 2016 · 8 mos Abu Dhabi & DubaiAbu Dhabi & Dubai
Moving from Product Development/Management in Evangelist Role to more Sales Orientated as Sales Leadership Role in CSE within Avaya:
Sr Product Manager - Evangelist Unified Communication Security (SBC) & Cloud - GGM & EuropeSr Product Manager - Evangelist Unified Communication Security (SBC) & Cloud - GGM & Europe
Nov 2014 - Oct 2015 · 1 yrNov 2014 to Oct 2015 · 1 yr Abu Dhabi & Dubai – UAEAbu Dhabi & Dubai – UAE
As Senior Product Manager (Evangelist) for Avaya UC Security portfolio that includes Avaya VIPER labs security assessment and penetration testing as well as complete end to end solution provided with Avaya Session Border Controller to GGM and European markets. Championing Avaya complete UC Cloud solutions such as UCaaS and CCaaS that encompasses Avaya Secure VOIP solution end to end.
Lead Principal Architect - Tier 2 Engineering and DevelopmentLead Principal Architect - Tier 2 Engineering and Development
Jul 2014 - Nov 2014 · 5 mosJul 2014 to Nov 2014 · 5 mos
With this role I was focused to excel UC&C sales force. Acting as a lead escalation for UC&C Solution Architects from Sales teams both in EMEA and US who are focused on selling complex UC&C solutions both Premise and Cloud based Verizon UCaaS Solution based on Cisco HCS solution.
•My role as Tier 2 escalation is to review the design and support the lead UC&C Solution Architect on a given account to better articulate and sell very large and complex UC&C solutions to large Enterprises, Governments, Finance and Healthcare industries.
•As Tier 2 escalation, my team is responsible for long term strategic goals in defining Verizon Cloud Unified Communications and Collaboration (UC&C) portfolio
•Work with Verizon Engineering and Development teams to lead and drive the deployment of HCS 10.0 and incorporate HCS 10.0 in Verizon UCaaS environment
•Liaise between the technical team and clients, as well as senior management and stakeholders to better position Verizon UC&C portfolio
•Involved from proposal development, developing SOWs through to the activity associated with managing the contract process to closure of the deal. My responsibility is to ensure a high level of customer satisfaction is maintained by ensuring all Pre-Sales deals are delivered with the highest degree of accuracy and professionalism. Continually assess opportunities for additional business with new and existing customers.
•Accurately represent product development progress to senior leadershipWith this role I was focused to excel UC&C sales force. Acting as a lead escalation for UC&C Solution Architects from Sales teams both in EMEA and US who are focused on selling complex UC&C solutions both Premise and Cloud based Verizon UCaaS Solution based on Cisco HCS solution.
•My role as Tier 2 escalation is to review the design and support the lead UC&C Solution Architect on a given account to better articulate and sell very large and complex UC&C solutions to large Enterprises, Governments, Finance and Healthcare industries.
•As Tier 2 escalation, my team is responsible for long term strategic goals in defining Verizon Cloud Unified Communications and Collaboration (UC&C) portfolio
•Work with Verizon Engineering and Development teams to lead and drive the deployment of HCS 10.0 and incorporate HCS 10.0 in Verizon UCaaS environment
•Liaise between the technical team and clients, as well as senior management and stakeholders to better position Verizon UC&C portfolio
•Involved from proposal development, developing SOWs through to the activity associated with managing the contract process to closure of the deal. My responsibility is to ensure a high level of customer satisfaction is maintained by ensuring all Pre-Sales deals are delivered with the highest degree of accuracy and professionalism. Continually assess opportunities for additional business with new and existing customers.
•Accurately represent product development progress to senior leadership
UCaaS Principal EngineerUCaaS Principal Engineer
Nov 2011 - Nov 2014 · 3 yrs 1 moNov 2011 to Nov 2014 · 3 yrs 1 mo
UCaaS Principal Engineer is the overall technical lead for the Planning, Design and Implementing, Operations and Optimization (PDIOO) phases of the UC Managed Service project. Engaged during the sales phase to ensure an understanding of the customer’s requirements and technical objectives are understood. Take a lead in Providing Cisco UCC Services working with Verizon UC Sales Engineers and Verizon Business Solutions Consultant (BSC) during sales cycle to ensure the opportunities are properly scoped and correct delivery parameters are identified.
Deliver UCC high-level design, Low-level design and statement of work (SOW) prior to the delivery to the customer. This includes assessments/ Design, installation /configuration, testing, implementation / implementation support and documentation of UCC as defined in SOW. Work closely with Programme Manager & Project Managers and other delivery organizations to ensure Verizon UCC tasks and services are coordinated, scheduled and delivered according to SOW.
Work closely with a broad range of technical development staff including: interaction with Professional Services Leadership, systems engineering / integration, product development, software developers, vendors and other members of cross-functional teams focused on the delivery of new or existing products to clients.
6 yrs 6 mos6 yrs 6 mos
Network Consultant EngineerNetwork Consultant Engineer
Jan 2011 - Nov 2011 · 11 mosJan 2011 to Nov 2011 · 11 mos
Responsible for delivering full technical Lifecycle Service including Planning, Design and Implementing, Operations and Optimization (PDIOO) of Cisco Hosted Unified Communications suite of solutions with emphasis on Service Provider architectures and operations.
Working on range of products, including CUCM, Cisco UCS and VMWare, Cisco PGW 2200, CUOM, CUPM, CUCXN, CUBE-SP, ASA and DC architectures and 3rd party products.
Customer Support Engineer III Cisco TACCustomer Support Engineer III Cisco TAC
Aug 2006 - Jan 2011 · 4 yrs 6 mosAug 2006 to Jan 2011 · 4 yrs 6 mos
My role as Customer Support Engineer in TAC is to provide third level technical support on a worldwide basis via phone, email, web and remote access to customer networks where Unified Communication is deployed. My day to day task involve the following tasks:
•Determine methods and procedures for solving complex technical issues encompassing hardware, software and networking.
•Function as technical lead for large customer accounts with multiple concurrent technical issues.
•Formulate technical action plans for analyzing and resolving end-to-end solutions.
•Generate clear and concise documentation in the form of case notes, technical tips and white papers.
•Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
•Provide systems/product training.
•Provide guidance & leadership to less experienced engineers.
•Provides support on a world-wide basis.
•Give expert level internetworking troubleshooting in a large-scale network environment. Undertake support as designated Advanced Services engineer for large-scale networks.
•Recreating customer networks with very complex solutions in the lab
•Work closely with BU/Development teams with regards to software defects relating to Unified Communication productsMy role as Customer Support Engineer in TAC is to provide third level technical support on a worldwide basis via phone, email, web and remote access to customer networks where Unified Communication is deployed.
My day to day task involve the following tasks: •Determine methods and procedures for solving complex technical issues encompassing hardware, software and networking. •Function as technical lead for large customer accounts with multiple concurrent technical issues. •Formulate technical action plans for analyzing and resolving end-to-end solutions. •Generate clear and concise documentation in the form of case notes, technical tips and white papers. •Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills. •Provide systems/product training. •Provide guidance & leadership to less experienced engineers. •Provides support on a world-wide basis. •Give expert level internetworking troubleshooting in a large-scale network environment. Undertake support as designated Advanced Services engineer for large-scale networks. •Recreating customer networks with very complex solutions in the lab •Work closely with BU/Development teams with regards to software defects relating to Unified Communication products
VOIP Engineer - Pre SaleVOIP Engineer - Pre Sale
Jun 2005 - Aug 2006 · 1 yr 3 mosJun 2005 to Aug 2006 · 1 yr 3 mos
I was involved in project called RTBC - Remote Technical Briefing Centre (RTBC) this was an initiative program to deploy customer facing, production-level demonstration environment to key Cisco offices across EMEA with the executive sponsorship. During my time in RTBC project I was part of team that rolled out 9 Demo facilities across EMEA sites (Moscow, Milan, Paris, Dubai, New York, Dublin, London, Berlin and Johannesburg) today they have achieved at least 20 more sites across world wide. Part of my job was to update these demo facilities to the latest technology Cisco System was developing.
Not only I was part of the technical team but also I got involved helping out the Sales force to actually do some of the Demos to high end customers.
Building, test technical solutions demos and provide technical support for those sites was my first priority in my time at this team. These demo facilities were incredibly unique as customers sometimes travelled from long distance to get a feel of this latest technology Cisco was selling. My role as whole was to ensure the demo facilities were able to provide the account teams the leverage they needed to start the pre-sales process and sometime closing the deal quickly as customer were able to see in first hand what exactly they were buying.
Junior Project ManagerJunior Project Manager
GlaxoSmithKlineGlaxoSmithKline Jun 2003 - Oct 2004 · 1 yr 5 mosJun 2003 to Oct 2004 · 1 yr 5 mos
GlaxoSmithKline (GSK) is a world leading research-based pharmaceutical company with a powerful combination of skills and resources that provides a platform for delivering strong growth in today's rapidly changing healthcare environment. My position as Project Tech and part of big team UKLIP programme which was the largest IT programme ever attempted by GSK with a budget of £20 million, was to roll out over three main campus sites taking in 50 buildings. Including a new Cisco 10 Gigabit network based on 6500 and 4500 technology of Gigabit switching over a new CAT 6 cabling infrastructure.
This was then followed by the migration of all users onto the new network. Working for Senior Programme Manager and part of a team of some 35-project resources including 3rd parties.
Project - Tonbridge STF LAN Implementation
Working for Senior Programe Manager (Clive) my role as Junior Project Manager was the delivery of Voice and Data capability for a new building at Tonbridge, Kent Southeast. This was a new building consisted of new laboratory and office facility. My part of the project was to deliver the IT portion of the complete program and my duties were to ensure:
•The COM’s room had Raised floor and securable key
•Air conditioning were placed into the COM’s room
•Work with 3rd party to ensure the whole building had CAT 6 wiring cabling
•Ensured there is backup redundancy for emergency line built-in in case of telephony failure
•Oversee the network infrastructure for this building which consisted of Installing of Access Switches 2950’s, Distribution Switches 4500’s correctly provision and connected to the Server Farms at Stevenage. Also ensure all new equipment were part of NMS (Spectrum) Platform monitoring system.
•Sufficient Phones were provisioned into PBX
•Fibre Optic cables were coming into the building COM’s room.
2000 - 2005 Greenwich University - Medway School of Engineering
BEng (Hons) Computer Networking – Awarded graduate prize of Best overall Performance in Faculty of Engineering + 1yr Industrial Experience (Achieved 1st class Hons)
