Over a decade of retail leadership: Extensive store-level management in high-volume environments, focused on driving sales, stock control, team leadership, and exceptional customer service.
- Key roles and progression:
- Assistant Manager, The Co-Operative Food Harold Hill (2015–2016)
- Senior Supervisor / Assistant Manager, Iceland Foods Ltd, London Hackney (2009–2021)
- Customer/Admin Assistant, Sports Direct Ltd, Leyton Mill (2008–2010)
- Work Experience, Jobcentre Plus, London Dalston (2007)
- Core responsibilities across roles:
- Store operations, merchandising, and brand compliance
- Inventory management, stock control, and loss prevention
- Cash handling, POS accuracy, and dual-control procedures
- Team leadership, training, scheduling, and coordination of staffing
- Delivering customer service excellence and handling refunds/queries
- KPI tracking, data-driven decision making, and promotional planning
- Notable achievements & focus areas:
- Managed multi-outlet operations, hit targets on stock loss, waste control, and wage management
- Implemented inventory replenishment strategies and fill-drill methods
- Executed regular promotional changes, planograms, and POS/SEL updates
- Coordinated delivery planning and front-to-back store administration
- Education (relevant to professional skill set):
- GCSEs, Business Studies, IT-related qualifications, and NVQ Level 2 Administration
- Hobbies/Interest aligned to role:
- Interest in retail technology, gadgets, and travel
