Mohammed Jaavid

Operational and client-service professional with over 10 years' experience across financial services, cash management, reconciliation, and service delivery. Strong leadership background managing teams, coordinating high-value client requirements, and improving operational processes. Experienced in both corporate banking environments and UK-based service operations, including chauffeuring and airport Meet & Greet services.

Recognised for analytical problem-solving, stakeholder engagement, and delivering high-quality client experiences.

Operations Head / Admin & Client Coordinator at Elite VIP Connect (2022-01 – Present)

Lead daily operations for a premium chauffeuring and airport Meet & Greet service, ensuring seamless and professional service delivery.

• Lead daily operations for a premium chauffeuring and airport Meet & Greet service, ensuring seamless and professional service delivery.
• Allocate jobs based on client requirements, driver availability, route planning, and service standards.
• Manage a team of 8 drivers, 1 admin staff, and 1 accountant, providing leadership, scheduling, and performance oversight.
• Coordinate directly with VIP clients, corporate accounts, and travel partners to deliver tailored service solutions.
• Oversee income tracking, expenses, invoicing, and payroll, ensuring accuracy and timely processing.
• Monitor live operations, resolve issues, and maintain service continuity during peak periods.
• Implement operational improvements to enhance efficiency and client satisfaction.
• Ensure compliance with licensing, safety, and service protocols.

Team Lead / Business Analyst at JP Morgan Services (2018-06 – 2022-01)

Led cash management operations ensuring funding availability and timely settlement of client portfolios.

• Led cash management operations ensuring funding availability and timely settlement of client portfolios.
• Identified process gaps and implemented automation solutions to streamline trade operations.
• Designed and delivered Cash Fax automation and trade automation initiatives, reducing manual work and improving turnaround times.
• Coordinated with internal teams, agent banks, and credit officers to resolve breaks and manage overdrafts.
• Oversaw outgoing/incoming cash instructions, expenses, fees, and money market investments.
• Acted as the single point of contact for cash-related queries and investigations.
• Partnered with compliance teams to release transactions held in OFAC/sanctions queues.
• Supported reconciliation teams with Nostro statement analysis and break resolution.

Analyst at BNY Mellon (2015-01 – 2018-06)

Prepared accurate, client-centric custody reports and performed reconciliation of trade positions.

• Prepared accurate, client-centric custody reports for US-based clients.
• Performed reconciliation of trade positions between custody and execution reports.
• Handled new securities setup requests in LAMP using subscription documents.
• Verified and retrieved client documents to support timely reporting.
• Managed sensitive client data securely and responded to queries on trade/share positions.

Bachelor of Commerce in Commerce – The New College, Chennai (2010-01)