Mohammed Khan

Accomplished Senior Retail & Telecommunications Manager with over 14 years of progressive experience in the mobile communications industry, including 10 years in senior management and 4 years as a Sales Consultant. Proven track record in operational leadership, revenue growth, compliance, and people development within MTN and mobile communications environments. Recognised for long-term commitment, ethical leadership, and consistent performance delivery.

Manager - Mobile Communications (MTN)

(2013-01)

• Directed end-to-end store operations, ensuring alignment with business objectives
• Led, developed, and performance-managed teams to achieve sustained sales growth
• Delivered consistent results across contracts, upgrades, prepaid services, and accessories
• Ensured full compliance with MTN standards, policies, and regulatory requirements
• Managed stock, cash controls, banking, and operational reporting
• Resolved escalated customer and staff matters professionally
• Acted as a trusted link between store operations and senior leadership

Sales consultant - Mobile Communications (MTN)

(2009-01 - 2011-12)

• Delivered customer-centric sales solutions across MTN products and services
• Achieved and exceeded individual sales targets
• Processed contracts, upgrades, activations, and RICA documentation accurately
• Built strong customer relationships and repeat business