Izabela Kiss

Accomplished Operations and Retail Manager with over 15 years of progresive leadership experience within one of the UK's largest retail organisations. Proven expertise in leading high-performing teams, driving operational excellence, improving business performance, and delivering exceptional customer experiences in fast-paced environments. An experienced people manager with a strong track record of coaching teams, managing performance, implementing operational improvements, and ensuring compliance with company standards.

Recognised for excellent communication, problem-solving, stakeholder management, and the ability to lead diverse teams through change.

Assistant Manager - Primark - Liverpool

(2023-01)

• Lead daily store operations within a high-volume retail environment.
• Support senior leadership in achieving commercial and operational objectives.
• Manage large multidisciplinary teams while promoting engagement, accountability, and high performance.
• Monitor operational KPIs and ensure compliance with company policies and audit requirements.
• Resolve complex customer issues professionally while maintaining excellent service standards.
• Coach and develop colleagues to improve performance and succession planning.
• Coordinate multiple operational priorities while maintaining productivity and quality.

Department Manager / Senior Department Manager - Primark - Liverpool

(2013-01 - 2023-12)

• Managed multiple retail departments, consistently delivering operational excellence and commercial performance.
• Led recruitment, onboarding, coaching, and performance management for diverse teams.
• Analysed sales performance and operational data to identify opportunities for continuous improvement.
• Maintained high standards across stock management, compliance, health & safety, and loss prevention.
• Managed staffing levels, scheduling, workload planning, and resource allocation.
• Built a positive team culture focused on collaboration, accountability, and customer satisfaction.
• Successfully handled complex customer escalations and operational challenges.

Retail Supervisor / Store Assistant - Primark - Blackpool

(2009-01 - 2013-12)

• Progressed rapidly through increasing levels of responsibility.
• Delivered outstanding customer service while supporting daily operational activities.
• Assisted management with stock control, merchandising, training, and team coordination.
• Developed strong leadership, communication, and organisational skills.

Au Pair - United Kingdom

• Developed excellent communication and intercultural skills while living and working in an English-speaking environment.
• Strengthened adaptability, organisation, and relationship-building abilities.

Bachelor's Degree (BSc Equivalent) - Ecology and Environmental Science