Mohammed Rafi Uddin

Dedicated and experienced Manager with a proven track record of managing operations in fast-paced environments. Skilled in maintaining excellent consumer relations, organizing events, and supervising staff to achieve business goals.

Pharmacy Manager - Day Lewis pharmacy

(2019-08)

• Managed day-to-day operations of a busy pharmacy location across two Day Lewis pharmacies
• Supervised staff, including pharmacists and pharmacy technicians
• Implemented inventory management strategies to manage stock levels and reduce waste
• Produce a streamline working environment to maximise efficiency and minimise errors where possible
• Provided exceptional customer service and resolved customer inquiries and issues
• Conducted staff training programs to enhance product knowledge and service excellence
• Ensured adherence to medication dispensing guidelines and safety protocols

Regional Support Manager - Day Lewis pharmacy

(2023-01)

Oversee operations across multiple pharmacy locations within the region (5 pharmacies)

• Help in the development and implementation of operational strategies to drive efficiency and profitability
• Help Manage a team of pharmacy managers and staff to ensure high-quality service delivery
• Monitor key performance indicators and implemented corrective actions when necessary
• Ensure compliance with regulatory requirements and company policies
• Conduct regular site visits to assess operations and provide support to five pharmacies
• Collaborate with cross-functional teams to drive business growth and achieve targets
• Ensure PNLs are monitored on a regular basis

Manager/Director - Aladdin's

(2006-06)

• Maintain excellent consumer relations in a pressurized and busy environment
• Organise large parties on a budget and restricted time
• Supervise staff and operated tills and computer systems
• Organise charity events raising £15,000 for cancer research and schools within the community
• Resolve customer issues calmly and efficiently

Care Home Assistant + Dispenser - Tower Hill Medical

(2015-03 - 2016-09)

• Managed medication planning and dispensing
• Trained new team members and supervised medication deliveries
• Conducted medicine reviews and participated in smoking cessation clinics

Pre-reg Pharmacist Placement - Noor Pharmacy

(2013-07 - 2015-09)

• Completed intensive training and gained practical pharmacy experience
• Conducted audits at care homes and provided support at clinics

Dispenser - Well Pharmacy (Stratford-upon-Avon) - Stratford-upon-Avon

(2014-11 - 2015-04)

• Managed front store pharmacy operations
• Dispensed medications and provided professional advice to patients
• Implemented SOPs to enhance productivity and reduce errors

Masters of Pharmacy - mPharm - University of Manchester (2009-09 - 2013-06)

A Levels - Chemistry, Mathematics and Biology - King Edward VI Camp Hill School for Boys (2006-09 - 2009-07)