Molly Goss

I am a creative, enthusiastic and people focused individual with a genuine interest in social media, fashion, beauty, branding and content creation. I enjoy coming up with new ideas, keeping up with trends and thinking about how products and brands can be presented in a way that catches people’s attention and feels engaging. I enjoy challenging myself and thinking outside the box to find creative ideas and solutions, while having a strong eye for detail and taking pride in making sure everything I do is as good as it can be, whether I am working on a visual idea, creating something myself or making sure something is presented just right.

My previous roles have helped me develop strong communication, organisation and people skills, as well as the ability to adapt quickly and remain calm and clear-headed in challenging situations. Now, I am looking for an opportunity to bring my creativity, attention to detail and people skills into a more creative career, where I can learn, develop my skills and contribute ideas as part of a team.

999 Call Handler at Welsh Ambulance Service Trust (2025-11 – Present)

In this role, I answer emergency 999 calls and provide crucial instructions and support to people requiring immediate medical attention. I gather important information about the situation and provide clear instructions to help callers care for the patient while appropriate ambulance resources are arranged. The role requires me to take control of calls and communicate calmly and effectively with people experiencing extreme distress.

Alongside answering emergency 999 calls, I communicate with hospital staff and other healthcare professionals to arrange ambulance responses for patients requiring specialised transport. This role requires patience, active listening, strong communication, good computer skills, multitasking, sound judgement, and the ability to work productively under extreme pressure.

Barista at David Lloyd Clubs (2024-08 – 2025-12)

In this role, I provide high-quality customer service within a premium leisure environment. My responsibilities include greeting and serving members, taking orders and payments, and preparing beverages. I also manage bookings for large groups, assist with the organisation of events, and ensure that food safety standards (EHO and NSF) are consistently met.

The role requires strong communication, teamwork, organisation, and attention to detail to deliver an excellent member experience in a fast-paced environment.

Customer Assistant at Morrisons PLC (2020-04 – 2021-02)

My role at Morrisons PLC was as a Customer Assistant. I served customers at the checkouts using tills and payment systems, while also assisting customers with queries or concerns. During busy periods, I organised the checkout area and directed customers to help ensure that queues were managed effectively and that the checkouts operated smoothly.

Alongside these responsibilities, I maintained a clean and tidy environment for myself and my colleagues, helping to ensure a safe, organised, and positive workplace.

Swimming teacher at Sensitive Water Solutions (2019-09 – 2023-04)

Delivered swimming lessons to children aged 3–13 in both group and individual settings. Ensured the safety of all participants through lifeguarding, first aid, and safeguarding responsibilities. Adapted teaching methods to suit varying abilities, encouraged confidence in the water, and communicated effectively with both children and parents. The role required patience, responsibility, adaptability, and strong interpersonal skills to create a safe, inclusive, and supportive learning environment.

Teaching Assistant at Bespoke Education Service Team (2022-04 – 2022-07)

During my time with the agency, I worked across multiple schools within the Neath Port Talbot area, supporting children of varying ages, abilities and needs. I spent several weeks at Sandfields Primary School, working within the Unit with both infant and junior-aged children. My responsibilities included supporting pupils with classwork and the development of social, educational and practical skills; promoting positive behaviour; and managing and de-escalating challenging or potentially unsafe behaviour while maintaining the safety and wellbeing of children and staff.

I worked closely with teachers and school staff, maintained a strong awareness of safeguarding responsibilities, and built positive, trusting relationships with pupils to encourage confidence, engagement and participation in learning. The role was highly rewarding and provided valuable experience in supporting children within an inclusive and nurturing educational environment.

GCSE – Dwr y Felin Comprehensive School (2014 – 2019)

Level 3 Diploma in Sports Coaching and Fitness – NPTC Group of Colleges / Llandarcy Academy of Sport (2019 – 2023)

Certificate of Higher Education – Swansea University (2021 – 2023)