Molly Macfarlane

I am reliable and hardworking with experience in customer facing roles, cleaning and maintenance and observing rules and regulations.

Scanning Assistant at Morrisons-Fortwilliam 2026-05- working in fast paced environment while directly helping customers by answering questions about the store and products ensuring customer satisfaction.

Working in a team to ensure the shelfs are stacked correctly by checking gaps and rotating stock.

Observing the shopfloor to make sure there is no equipment obstructing pathways for customers and taking immediate action to spillages to ensure safety on the shopfloor.

Leisure Assistant/Pool Lifeguard at Highlife Highland-Fort William (2024-09 – 2025-08)

Role of delivering a high-quality customer experience in a busy leisure centre including lifeguard duties, enforcement of a safe and compliant environment and maintaining high cleaning standards in public areas.

• Actively scanning pool area for potential dangers and being prepared to act in an emergency if required.
• Monitoring users in swimming areas ensuring safety of non-swimmers and conducting tests for swimming competence.
• Participating in gym equipment inductions ensuring safe use and assistance.
• Giving clear safety instructions and dealing with rowdy or dangerous behaviour.
• Regular cleaning of high use public areas such as changing rooms, toilets, sauna, steam room and gym area ensuring high standards of hygiene and cleanliness.
• Actively engaging in customer interface and encouraging annual gym membership as a benefit.
• Stayed calm and composed under pressure and developed valuable skills for handling members of the public - being helpful and trustworthy so that customers knew to rely on me.
• Underwent rigorous ongoing training in order to prove that I could carry out my responsibilities as a lifeguard, proving a valuable amount of commitment.

Volunteer Lunch Club Assistant at Caol Community Centre-Fort William (2023-06 – 2023-08)

Serving and assisting in the kitchen at community centre lunch club.

• Serving customers, making teas and coffees and taking food orders
• Washing dishes, cleaning equipment and ensuring clean working environment.
• Working with a range of age groups and disabilities

Kitchen Porter at The Lochy Bar-Fort William (2022-09 – 2022-12)

Working in a busy pub kitchen providing skills for working in high-speed environment.

M A Hons Degree in Geography – Heriot-Watt University-Edinburgh (2025-09)

Leadership (Level 6 SCQF) in Leadership – Lochaber High School-Fort William (2019-08 – 2025-05)

Scottish Highers (7 subjects) in General Education – Lochaber High School-Fort William (2019-08 – 2025-05)

National 5 (9 subjects) in General Education – Lochaber High School-Fort William (2019-08 – 2025-05)