Monica Consagra

Experienced retail professional with over 20 years' experience across boutique retail, fashion, store management and customer service.

Previous Store

Manager and independent boutique owner, with experience leading teams, reviewing sales and store performance, identifying staff training needs and working within operational and compliance standards. Currently trusted to independently manage a Kensington boutique during the manager's absence. Known for providing warm, personalised customer service, building lasting customer relationships and maintaining high standards across store operations, stock and visual merchandising.

Commercially aware, highly organised and quick to learn, with a positive and adaptable approach to new systems, responsibilities and ways of working.

Boutique Cover Manager - Musa Boutique - Kensington, London

(2014-01)

Trusted by the business owner to independently manage the boutique during the manager's absence, taking responsibility for day-to-day operations and maintaining high standards of customer service and store presentation.

• Manage the day-to-day operation of the boutique, including opening and closing procedures, cash handling and ensuring the smooth running of the store.
• Deliver warm, personalised customer service and build lasting relationships with customers, contributing to a loyal base of returning clients.
• Review sales and store performance information to support the effective running of the boutique and maintain commercial awareness.
• Oversee stock deliveries, quality control and inventory management.
• Maintain high standards of store presentation, organisation and operational procedures.
• Work within established company standards and compliance requirements.
• Create visual merchandising and window displays that enhance the customer experience and support sales.
• Resolve customer enquiries professionally while maintaining the boutique's reputation for outstanding service.

Business Owner & Boutique Manager - Boudoir Chic - Hampton Court

(2004-01 - 2006-12)

Founded and managed an independent ladies' fashion boutique, taking responsibility for the business from initial concept through to its day-to-day operation.

• Launched the boutique from concept to opening, including planning the complete shop fitout.
• Managed all aspects of day-to-day store operations, including stock control, bookkeeping, purchasing and supplier relationships.
• Reviewed business and sales performance to inform purchasing, stock and promotional decisions.
• Purchased fashion collections and negotiated with UK and European suppliers.
• Planned promotional activity and visual merchandising to attract customers and maximise sales.
• Maintained appropriate operational standards across the business.

Seasonal Showroom Assistant - Leah Bernal Fashion Agencies - London

(2003-01)

Support the sale of premium European fashion collections in a busy showroom and at industry trade fairs.

• Assisted retail buyers with product selections and enquiries.
• Presented product information and payment terms clearly and professionally.
• Developed strong knowledge of European fashion brands, products and trends.
• Supported a professional customer experience in a fast-paced fashion environment.

Buyer & Store Manager - Palmer Ltd - London

(1995-01 - 2002-12)

Managed the daily operation of an independent fashion boutique while buying contemporary ladieswear and accessories.

• Managed, trained and supported a team of 3–4 staff, maintaining excellent customer service standards.
• Monitored sales performance and management information to assess store performance and contribute to commercial and buying decisions.
• Identified individual staff training and development needs and provided appropriate support and guidance.
• Conducted staff progress discussions and supported individual performance and development.
• Worked within company operational standards and compliance procedures, ensuring these were maintained in the day-to-day running of the store.
• Purchased seasonal fashion collections and accessories with a focus on maximising sales opportunities.
• Built long-term customer relationships through personalised service and strong product knowledge.
• Combined people management, store operations and buying responsibilities in a busy independent retail environment.

Visual Merchandiser - FDS Field Marketing

Hairdresser & Spa Manager - Steiner Maritime Division