Monica Tilley

Friendly and adaptable customer service professional with experience across retail, hospitality, reception and family-focused environments. Confident working with customers and guests, handling payments, supporting day-to-day operations and staying organised in busy settings. A quick learner with strong communication skills, a positive attitude and a Level 5 Event Management Diploma (Distinction), looking to bring reliable, practical and people-focused skills to a new role.

Au Pair (2026-07 – 2026-10)

• Provided childcare and day-to-day support for a host family in a new environment.
• Managed routines, activities and responsibilities independently while maintaining a safe and positive environment.
• Communicated with host parents and adapted to changing schedules and family needs.
• Demonstrated independence, reliability, organisation and adaptability while living and working abroad.

Sales Assistant at JD Sports (2025-08 – 2026-06)

• Provided customer service in a busy footwear and sports retail environment.
• Supported customers with product selection, fitting and sizing advice.
• Processed payments and assisted with returns and exchanges.
• Replenished stock and maintained clean, organised product displays.
• Supported store targets through product knowledge, customer engagement and promotion of new releases and accessories.

Customer Assistant at Tesco Superstore (2024-08 – 2025-08)

• Delivered friendly customer service across the shop floor and tills.
• Handled stock rotation, presentation and quality checks.
• Worked flexibly across weekends and holidays while supporting store standards.
• Worked as part of a team in a busy retail environment.

Reception / Lane Host at Hollywood Bowl (2023-08 – 2024-08)

• Welcomed guests, managed bookings and supported front-of-house operations.
• Served food and drinks and supported lane services and parties.
• Helped maintain venue cleanliness and a positive customer experience.
• Worked calmly and professionally during busy periods and events.

Receptionist (Temporary) at Office Angels / Sharpak (2023-05 – 2023-08)

• Managed the front desk, telephone enquiries and visitor support.
• Updated databases and completed general office administration.
• Provided a professional and welcoming first point of contact.

Sales Assistant at Footasylum (2022-08 – 2023-05)

• Assisted customers with footwear sales and product selection.
• Operated tills and supported stock accuracy and store standards.

Front of House / Waitress at Eat the Bird

Served food and drinks, handled payments and supported customer service.

Front of House at The Bear Inn

Table service, cleaning and busy service support.

Usher / Retail Assistant at Odeon Cinemas

Ticket checking, customer service and screen standards.

Sales Assistant at Primark

Till operation, stock replenishment and customer assistance.

Vaccination Assistant at Boots

Nursery Assistant

Desk Host at Bristol Airport

Online Shopper at Sainsbury's

Front of House at Nando's

Event Management Diploma in Event Management

Level 3 in Digital Media (Film & TV)

High School Diploma