Customer service - Fatface - Paddington
(2025-10)
- Delivered exceptional customer service by supporting daily operations and ensuring a smooth, efficient workflow.
- Assisted management by coordinating team tasks and maintaining high service standards during busy periods.
- Trained and mentored new team members on customer service excellence, sales techniques, and company procedures.
- Resolved escalated customer inquiries and complaints professionally, ensuring positive outcomes and strong customer satisfaction.
- Provided personalized product recommendations by maintaining in-depth knowledge of seasonal collections, promotions, and brand offerings.
- Supported visual merchandising efforts to create an engaging and customer-friendly shopping environment.
- Managed stock replenishment and floor organization to ensure product availability and an enjoyable shopping experience.
- Consistently identified upselling opportunities to maximize sales while prioritizing customer needs.
Housekeeping Supervisor - HCS UK RECRUITMENT LTD
(2025-10-18)
- Supervised housekeeping staff and ensured all rooms were cleaned to a high standard.
- Inspected cleaned rooms to maintain cleanliness, hygiene, and quality standards.
- Prepared staff rotas and coordinated daily housekeeping schedules.
- Ensured efficient teamwork and smooth day-to-day housekeeping operations.
Customer Agent Assistant - Aviation personnel Ltd - Heathrow Airport Terminal 2, 3 and 4
(2025-07-22 - 2025-12-05)
- Provided detailed and accurate information to passengers regarding flights, services, and terminal facilities suring a seamless travel experience
- Enforced strict safety and security protocols, actively monitoring passenger activity to uphold the highe standards of safety.
- Consistently demonstrated exceptional professionalism, punctuality, and a proactive, customer-focused attitude, effectively handling a variety of passenger needs and concerns with efficiency and care.
- Coordinated with airport staff and airline representatives to resolve issues promptly, maintaining smooth operations and positive customer interactions.
- Adapted to dynamic situations with calm and clarity, ensuring passengers were supported during delays or emergencies.
Customer Service - Imperial Recruitment Agency - Great Portland Street, London
(2022-01 - 2023-08)
- Maintained excellent service standards under pressure.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service
Admin Assistant (Accounting Support) - Dawer and Co - Hounslow - Amberley Way, Hounslow TW4 6BX
(2022-01 - 2022-02)
- Assisted in preparing and reviewing bank statements for client acicounts, ensuring accuracy and timely completion.
- Managed administrative paperwork for a small-to-medium-sized accounting firm, facilitating smooth daily operations.
- Maintained accurate financial records and supported filing systems to ensure compliance with industry standards.
- Collaborated with senior accountants to streamline processes and improve overall efficiency.
- Provided general support in managing client accounts and financial documents, contributing to the firm's reputation for reliable service.
Customer Service Advisor - Marriaot Hotels London - London
(2022-05 - 2022-09)
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
