Monika Cisowska-Standen

Highly experienced administrative and processing professional with over 20 years' experience in fast-paced, high-volume environments. Strong background in data processing, document handling, and maintaining accurate records, with a consistent track record of meeting deadlines and performance standards. Demonstrates excellent attention to detail, organizational ability, and reliability, alongside strong written communication and problem-solving skills.

Experience working within structured processes and delivering high-quality outputs. As a deaf professional, brings enhanced visual accuracy, focus, adaptability, and resilience, supporting high levels of precision and consistency in administrative and clerical work.

Processor - iPSL

(2003-01)

Completed processing activity within defined operational standards and Service Level Agreements (SLA's) and agreed performance targets. Demonstrated a positive, timely and flexible attitude with consistent and methodical processing which ensured all deadlines were achieved.

• Processed reconciliation of entries to internal, client and customer accounts. Used a client system to process the vouchers plus identified, investigated, and escalated discrepancies in line with procedures which resulted in detailed and accurate records across multiple systems and workflows.
• Handled cheques and credits; undertook processing of distributed work which processed to the customer through the client system. This ensured basic work flow monitoring and escalation of non-compliance
• Completed verification, authorisation and audit of items and documents. Demonstrated accuracy in confirming the cheque deposits have all the correct details, which ensured verification through a database and timely processing to the customer's account.
• Provided a high level of customer service. Processing customer cheque deposits in a timely manner which ensured customer satisfaction.

GCSE