Facilities and Mobilisation Manager - Savills - London
(2025-01 - 2025-06)
6 month contract; reporting to client COO. 11,000 sqft, 450 staff.
- Delivered a timely and successful office relocation to immovable deadlines, and post-fitout operations (Facilities) – contractor management, permits and RAMS approval, while managing the operation in the respective buildings.
- Post-move snagging and service contract mobilisation (maintenance, cleaning, catering)
- Developed and implemented SOPs; identified service gaps post-launch and aligned with KPIs
- Ensured 100% H&S compliance using DataStation, conducted DSE assessments and PEEPs
- Managed sustainability for waste, recycling, and energy reduction, and a waste management workshop
- Provided support for BCP and disaster recovery policy to resilience and strategic teams
- Conducted new starters inductions and managed security access control
Facilities Manager - CBRE - Wimbledon
(2024-05 - 2024-09)
Reporting to Sr. Facilities Manager. 25,000 sqft, 600 staff.
- Oversaw all FM operations and statutory compliance across the site, including BMS systems
- Developed SOPs and BCP documentation in collaboration with the client
- Collaboration with client, team, Landlord and contractors/suppliers
Facilities/Workplace Manager - Cushman and Wakefield - London
(2022-03 - 2024-03)
Reporting to Regional Manager. 120,000 sqft, 2,100 staff. MasterCard Account.
- Managed the operation of two London sites (90k sqft and 30k sqft), including planned and reactive maintenance and soft service contracts (cleaning, waste, pest control and office plants, printers), process improvements
- Controlled the annual operating budget (£550k + £100k), analysed cost, managed financial forecasting and optimised financial performance to ensure value and transparency. Monthly P/L reporting.
- Partnered with the Space Planning and Projects teams to deliver office closure, conversions, expansions
- Drove health and safety compliance audits (Meridian, Avetta) & initiatives.
- Collaborated with Sustainability Manager, enhancing recycling, waste segregation, and energy-saving programmes
- Supported Procurement – reviewing service requirements, preparation of RFI documents, cost comparison
- Lead, developed and managed a high-performing team of six - created training matrices, held monthly meetings, upskilled team members, conducted performance reviews, supported team. Lead recruitment, onboarding and training of new staff, conducted return-to-work and disciplinary procedures and coaching.
Soft Services Manager - OCS Group UK - London
(2021-03 - 2022-03)
Reporting to Sr. Facilities Manager. Department for Education. 220,000 sqft, 1,000 staff.
- In charge of soft services (Security, Cleaning, Catering, Reprographics) for a 220k sqft government site and maintained the building's leading position on a multi-site contract
- Oversaw the approx. £2m operating budget; delivered accurate monthly P&L reporting, identified cost efficiencies, and increased out-of-scope revenue by approx. 10%
- Provided strategic leadership to a combined workforce of 55 personnel across 4 departments
- Drove innovation through business cases for contract variations and service optimisation, leading to measurable cost savings. Reducing labour cost - savings through efficient use of manpower.
- Introduced a KPI tracking system to improve service visibility, reduce absenteeism, and enhanced performance.
- Strengthened staff engagement and retention, boosting morale and cross-team collaboration.
- Managed and developed direct reports and supervisors through coaching, mentoring, and formal training.
- Acted as interim Cleaning Manager during their extended absence, maintaining operational standards and compliance.
- Liaised with Payroll and HR to ensure accurate wage management and workforce planning.
Facilities Manager - Cushman and Wakefield - London, Reading, Dubai
(2016-06 - 2020-06)
Reporting to Regional FM. Symantec Account. 60,000 sqft, 500 staff.
- Led operational delivery, contractor/performance management, and compliance; CAFM reporting (FM360).
- Handled budgets up to £250k (London), £220k (Reading), and £205k (Dubai), monthly P/L reporting
- H&S management – safety records, inspection logs, COSHH/SDSs, First Aiders and Fire Warden lists
- Projects – successful closure of 2 offices due to M&A
- Liaison with the Landlord, Security and assistance to HR, Legal Sales and Marketing teams with events
Assistant Facilities Coordinator / Business Centre Specialist - Cushman and Wakefield - London
(2012-02 - 2016-05)
Reporting to Regional FM. 10,000 sqft, 100 staff.
- Managed site mobilisation of new offices and post-move snagging
- Managed service providers - Mechanical and Electrical, cleaning, landscaping, pest control and decorating.
- Financial accountability for operational budgets to achieve financial KPIs within +/- 3% margin; budget control.
Front of House Manager - Rentokil Initial - London
(2008-07 - 2011-12)
Xerox HQ. Uxbridge site with 3 buildings, each with own reception.
- Launched concierge-style reception services; led 10-person team across 3 receptions.
- Supported helpdesk operations and assisted with AutoCAD-based space planning.
