Monzer Kassem

A skilled administrator, qualified in international Business. A highly motivated trustworthy, reliable, ambitious and enthusiastic person, who enjoys challenges. Confident in business-related matters including specific strategic management and managerial economics, communication skills and marketing management.

PROFESSIONAL CAREER

Business Developer Novo, Automation Company May 2021- May 2022

• Providing quotations to customers and following up
• Work closely with Project Managers to update them on project progress
• Handle incoming sales inquiries and client issues via phone, email, and live interactive chats
• Supporting the sales team by initiating new client relationships and following up on new business leads

• Preparing proposals and conducting presentations 
• Identifying prospects through various sales channels
• Designing adequate covers and providing appropriate consultation
• Prospecting and proposing life and individual investment insurance plan 

• Develop new business through research
• Researching, qualifying and closing new leads
• Enter and update customer information in company database 
• contact potential or existing customer by phone and online to sell them senior conference tickets 

• Researching the market and related products
• Involved in developing sales & pricing strategies
• Dealing with customer enquiries face to face, over the phone or via email
• Liaising with customers & the dealer network to answer and resolve their queries 
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• Keeping accurate records of suppliers, buyers
• Matching the customer’s needs to the right product
• Managing and supervising staff and training new staff
• Dealing with and resolving customer complaints and concerns

• Faxing, printing, photocopying, filing and scanning
• Preparing bills, dealing with payments and operating cash till
• Motivating and supporting team especially during busy periods
• Ensuring all relevant paperwork is filed and payments are made on time

MBA, International Business and BA, Business administration