Varun Mohan Menon

Detail-oriented MBA International Business graduate with over 5 years of combined experience in retail logistics, order fulfilment, inventory control, supplier coordination and customer service. Experienced in coordinating incoming and outgoing deliveries, monitoring stock availability, maintaining accurate inventory and shipment records, and resolving order and delivery discrepancies. Proficient in ERP-linked order management systems, Salesforce CRM and Microsoft Excel, including VLOOKUP and Pivot Tables.

Strong organisational, communication and problem-solving skills, with a focus on timely deliveries, operational accuracy and efficient logistics processes.

General Assistant at Sainsbury’s, Argos (2025-02 – Present)

• Supported the processing and fulfilment of over 20,000 customer orders through ERP-linked systems, maintaining order accuracy and timely dispatch.
• Coordinated order picking, stock allocation, replenishment and outgoing dispatch activities to support efficient retail logistics operations.
• Monitored inventory availability and updated stock records to support accurate order fulfilment and delivery planning.
• Liaised with internal teams and logistics partners to track deliveries, communicate shipment updates and resolve operational issues.
• Responded to customer enquiries through phone and email, investigating order discrepancies and delivery concerns to maintain service standards.
• Maintained accurate order, inventory and dispatch records using ERP-linked systems and Microsoft Excel to support operational reporting.

Warehouse Operative (FTC) at Sainsbury’s, Argos (2024-10 – 2025-02)

• Picked and processed more than 80 items during an 8-hour shift, supporting accurate and timely warehouse order fulfilment.
• Supported incoming goods checks, stock handling and outgoing dispatch activities in accordance with warehouse procedures.
• Maintained accurate inventory records through ERP-linked systems and applied FIFO principles to support stock control.
• Monitored stock levels and supported replenishment activities to ensure product availability for customer orders.
• Assisted with shipment preparation, order verification and dispatch documentation to reduce fulfilment errors.
• Investigated stock discrepancies and supported inventory reconciliation to maintain accurate warehouse records.

Restaurant Staff at Crown and Pepper (2024-05 – 2024-07)

• Managed guest enquiries, reservations and service requests within a fast-paced customer-facing environment.
• Communicated orders and special requirements across kitchen and bar teams to support accurate and timely service.
• Resolved customer concerns professionally and processed bills, payments and receipts accurately.

Account Executive at Shree Jailaxmi Textiles Company Ltd (2019-02 – 2023-11)

• Coordinated over 100 B2B customer orders monthly, supporting accurate order processing, fulfilment and delivery.
• Acted as a key point of contact for business customers, providing order updates and resolving delivery-related enquiries.
• Maintained customer order information and communication records using Salesforce CRM.
• Liaised with suppliers, production teams and logistics partners to monitor order progress and support timely deliveries.
• Monitored product availability, followed up on delivery schedules and assisted in resolving stock and shipment discrepancies.
• Prepared order status reports and maintained accurate records to support customer service and operational efficiency.

Master of Business Administration (MBA) in International Business – University of Wales Trinity Saint David, London Campus (2025-02)

Bachelors of Commerce (B.COM) – V. K. Krishna Menon College of Commerce & Economics (2022-04)