Mr Alan Jon Brown

I am an enthusiastic professional who enjoys the demands of working in today's ever changing climate. I have a flexible attitude towards work, I am able to work either on my own or within a team and I am certainly not afraid of hard work. I have many skills which can be used in relation to any job I can undertake, for example; time management, the ability for good communication along with excellent customer service within my current role.

I am very confident working with members of the public and feel my personality is perfect for any role where there is a daily requirement for ongoing and friendly interaction. I have 20 years' experience working with customers providing the best service that is possible.

Shift manager - Greggs Plc - Greggs Wallsend

(2025-09)

As a shift manager I am responsible of the day to day running of our Greggs shops. I support my manager by maintaining food hygiene standards maximise sales where ever possible, Help with managing the team to ensure we have great product availability. Putting our customers first in our great friendly service.

• Cash handing, stock rotation

Production operative - Greggs Plc

(2023-08 - 2025-09)

Duties in this role was working a continuous 3 shift pattern of working days back shift and night shift. A production operative role was producing products for the entire country. My main Job in this was being a cooker op where we produced steak bakes for nearly 3000 Greggs shops. Being a production operative is very challenging and need to work together and follow health and safety, food safety.

Customer Helper Front Of House - JET2.COM - Newcastle Airport

(2022-02 - 2023-02)

• Giving customers VIP customer experience
• Checking in passengers all day doing visual passport checks
• Welcoming passengers back from there holidays make sure that they return to us in the near future
• Working as one team to ensure great VIP customer experience
• Up selling where possible to extra leg room or even meals
• Creating memories in every way possible
• Dealing with complaints when they arrive

Supervisor - Greggs - Central Station

(2005-11 - 2022-07)

• Giving excellent customer service
• Always ensuring my customers become my first priority
• Maintain a high standard and skill running the shop when the manager is unavailable / elsewhere
• Stock rotation, ensuring there is as little wastage as possible, by presenting older stock before using new stock
• Managing a team of 8 or more members
• Ensuring that staff are aware of any latest offers and deals going on within the company
• Cash control. Making sure when tills are taken off, all cash adds up correctly and the end of the night

NVQ Level 1 - Food Manufacturing Bakery - Rye Hill Campus (2010-09 - 2011-06)

Cache Foundation Award - Caring For Children - Tyne Metropolitan College (2005-09 - 2006-06)

Norham High School (2000-09 - 2005-07)