Mubarak Osman

A self-motivated, conscientious and customer-focused individual with security experience in the security industry as a door supervisor and CCTV operator. Additional experience includes technical retail sales and cleaning and kitchen work. Highly skilled at observation and monitoring with a flexible approach to work.

Takes responsibility to ensure that the building, valuables and people are kept safe and secure at all times. A strong team player who is noted for being approachable, cheerful and friendly. He has a proven track record in excellent customer service and the ability to deal with clients at any level.

Security-CCTV Officer - Guarding UK Security Services Limited

(2022-01 - 2025-12)

• Took appropriate action when a security or safety incident occurred, based on the situation, facts known and position limitations
• Accurately reported all security and safety incidents to senior managers in a timely manner
• Warned persons of rule infractions or violations, and safely evicted violators from premises
• Ensured the security of doors, windows and gates at all times
• Liaised with the emergency services, police, ambulance and fire service to resolve issues, and maintain security and service
• Used two-way radio to liaise with other on-duty guards and the security control centre, and to request assistance in emergency situations

Construction/CSCS Card Labourer - SPG Protection Group LTD

(2019-01 - 2021-12)

I took on different assignments through the agency. Duties:

• Assisted in lifting and unloading goods and containers of various sizes to and from the vehicle, by hand and by using mechanical handling equipment, such as a fork lift truck
• Wore safety shoes, protective clothing and equipment as necessary

Sales Assistant - Computer Shop - Sudan - Sudan

(2009-01 - 2011-01)

• Operating the tills taking money from customers
• Assisting customers in the selection and purchase of items
• Ensuring that the shop counter is always manned
• Processing cash and credit card transactions accurately and efficiently
• Wrapping up purchased items for customers when required
• Keeping merchandise orderly and neat in appearance
• Handling customers complaints in a professional and diplomatic way
• Keeping the shop floor clean and tidy at all times
• Giving expert advice to customers regarding products
• Cleaning the shop, hovering, polishing etc
• Moving large amounts of stock and merchandise around the shop

English as a Second Language Course - Barnet & Southgate College (2017-09)

SIA approved training course in door supervision and CCTV - Aztak Solutions College, Ealing (2016-01 - 2016-06)

English as a Second Language Course - 5E Adult Training Centre, London (2016-02 - 2016-06)