Muhammad Sattar

APM PFQ certified aspiring Project/Programme Coordinator with 6+ years' experience managing stakeholders, priorities, and performance in fast-paced commercial environments. Proven ability to coordinate multiple workstreams, track KPIs, manage risks, and support operational delivery. Strong communicator with experience working cross-functionally with clients, teams, and senior stakeholders.

Brings a structured, delivery-focused mindset and is seeking a Project support role to develop within a formal project environment.

Volunteer Project Assistant at Skin Ever After (2026-01 – Present)

Volunteer Project Assistant supporting booking operations, commercial positioning, and system implementation.

• Coordinated booking operations via Treatwell, ensuring accurate scheduling across platforms and optimising appointment availability
• Analysed competitor pricing and market trends to support service pricing decisions and improve commercial positioning
• Implemented and managed Google Workspace systems, synchronising calendars across multiple staff members to streamline scheduling and reduce conflicts
• Introduced automated client reminder communications, improving attendance rates and reducing missed appointments
• Tracked stock usage and client demand, linking product consumption (e.g. filler units) to service delivery to support forecasting and inventory planning

Account Manager at Zen Educate (2024-05 – 2026-01)

Managed delivery across 30 school accounts, coordinated stakeholders, and tracked performance metrics to drive significant growth.

• Coordinated delivery across 30 school accounts (expanded portfolio from 13), managing staffing requirements, priorities, and timelines to ensure service continuity
• Managed stakeholders including schools, candidates, and internal teams, aligning expectations and resolving issues to support consistent delivery across a growing account base
• Tracked performance metrics to drive a 47% increase in staffing days (142 to 209), using data to identify risks, opportunities, and areas for improvement
• Prioritised competing workstreams, balancing meetings, staffing activity, and operational tasks in a fast-paced, multi-account environment
• Supported operational processes, ensuring accurate timesheets, effective candidate management, and timely payments to maintain service reliability

Business Development Manager at GoStudent (2022-11 – 2024-04)

Managed HubSpot workflows, monitored KPIs, and executed outreach activities to achieve 20% above target revenue delivery.

• Managed structured HubSpot workflows to track leads, actions, and pipeline progress, supporting revenue delivery 20% above target (£1.17M vs £972K)
• Monitored KPIs and improved conversion performance, increasing rates from 50% to 68% through data-driven adjustments
• Planned and executed outreach activity, prioritising tasks to consistently exceed monthly client acquisition targets
• Collaborated cross-functionally with sales and operations teams to improve pipeline efficiency and delivery performance
• Used JIRA to manage and track internal issue tickets, ensuring timely resolution and clear communication across teams

Centre Director / Assistant Director / Tutor at Explore Learning (2017-03 – 2022-10)

Led turnaround of underperforming centre, managed operational delivery for 25 employees, and analysed performance data using Power BI.

• Led the turnaround of an underperforming centre, doubling membership from 76 to 192 within 12 months through structured planning and performance tracking
• Managed operational delivery including staff scheduling, training, and workload allocation for a team of 25 employees
• Analysed KPIs and performance data using Microsoft Power BI to inform decision-making and improvement actions
• Coordinated multiple stakeholders, including parents, staff, and regional leadership, to support retention and growth
• Planned and delivered events and initiatives to increase engagement, brand awareness, and centre performance
• Maintained team morale and performance through clear communication, leadership, and structured support

Bachelor of Arts (BA) in Politics and International Relations – Queen Mary University of London (2021 – 2021)

A Levels in Business (A), Politics (B), Mathematics (C) – Wimbledon College (2018 – 2018)

GCSEs in General Education – Raynes Park High School (2016 – 2016)