Muhammad Umer

MSc Computer Science graduate and 3x Salesforce Certified professional with hands-on experience in both Salesforce CRM development and Healthcare System Integration (HL7). Experienced in designing scalable Salesforce automation solutions and supporting real-time clinical system integrations using Cloverleaf middleware. Strong understanding of HL7 v2.x messaging, interface routing, data transformation, and stakeholder-driven solution delivery.

Comfortable working in Agile environments, collaborating with cross-functional teams, and delivering reliable, production-ready technical solutions.

Salesforce Admin Developer - Inertia Soft Pvt. Ltd. - London

(2024-10)

• Automated sales processes using Flows, Validation Rules, and Approval Processes.
• Designed and customized dashboards and reports, enabling data-driven decisions for sales teams.
• Configured Salesforce objects, fields, page layouts, and record types to support dynamic business requirements.
• Managed user roles, profiles, and permission sets, ensuring secure access for users.
• Supported data migration using Data Loader, cleansing records.
• Collaborated in Agile sprints using JIRA, deploying solutions via GitHub and Change Sets.
• Provided user support and training.

Integration Developer (HL7 / Cloverleaf) - Asra Soft

(2021-02 - 2023-01)

• Supported development of HL7 v2.4/v2.5 interfaces (ADT, ORM, ORU)
• Configured inbound and outbound TCP/IP (MLLP) protocol threads
• Implemented TRXID-based routing in NetConfig
• Built and modified XLT translations for PID, PV1, ORC, OBR, OBX segments
• Created Lookup Tables for code mapping (gender, department, clinician codes)
• Performed message testing using SMAT and Cloverleaf Testing Tool
• Monitored recovery database and process logs for error handling
• Assisted in troubleshooting malformed HL7 messages and transmission issues
• Supported SIT, UAT, and production deployments

MSc - Computer Science - DE MONTFORT UNIVERSITY LEICESTER (2023-01 - 2024-01)

Bachelor of Engineering - Electrical & Computer Engineering - NED UNIVERSITY OF ENGINEERING & TECHNOLOGY (2017-01 - 2020-01)